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- Tasks: Lead client relationships and oversee project teams for high-growth eCommerce brands.
- Company: Join Superco, a top Shopify Premier Partner agency focused on impactful outcomes.
- Benefits: Enjoy a competitive salary, smart colleagues, and a vibrant London Bridge office three days a week.
- Why this job: Be part of a dynamic team that values quality execution and long-term partnerships.
- Qualifications: 4+ years in a client-facing role with experience in digital or eCommerce agencies required.
- Other info: Ideal for those passionate about fashion, wellness, or lifestyle DTC brands.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a commercially minded Client Services Lead to join Superco, a leading Shopify Premier Partner agency. This role is a step up from senior account management - designed for someone who combines client strategy, delivery oversight, and commercial instinct. You’ll be responsible for managing a portfolio of high-growth eCommerce brands, with project managers, account managers and specialists reporting to you.
Client Leadership & Relationship Management
- Own a portfolio of eCommerce clients, acting as their strategic and commercial lead.
- Proactively surface risks, opportunities, and initiatives to deepen impact and account value.
Project Oversight & Team Coordination
- Oversee internal project teams (PMs, developers, designers, marketers), ensuring delivery is on time, in scope, and commercially sound.
- Lead weekly, monthly and quarterly account rituals: sprint planning, client comms, reporting, retrospectives, QBRs, and month end process.
- Liaise with our delivery lead to maintain delivery quality and commercial margin across each account.
- Provide direction and escalation support to project managers and account execs.
Strategic & Commercial Input
- Translate business needs into briefs and scopes that balance speed, quality, and value.
- Review analytics and performance data to inform decisions and next steps.
- Partner with internal leads on experimentation, A/B testing, and performance improvements.
- Help evolve client services processes, tooling, and reporting.
- Support hiring, onboarding, mentoring and management of junior team members.
- Contribute to resourcing and forecasting across your accounts.
Requirements
- 4+ years in a client-facing role within a digital or eCommerce agency.
- Experience managing a portfolio of brands and leading cross-functional teams.
- Confident managing project budgets, timelines, scopes, and stakeholder expectations.
- Commercially astute, with a track record of growing accounts and retaining clients.
- Strong grasp of analytics, AOV/CVR/CLTV, and eCommerce KPIs.
- Experience working with fashion, wellness, or lifestyle DTC brands.
- Brand side experience is a plus.
Superco is a Shopify Plus agency that helps ambitious brands scale. We don’t do fluff - we care about outcomes, high-quality execution, and building long-term client partnerships. Competitive salary, smart, supportive colleagues and interesting brands. London Bridge based office - 3 days a week.
Client Service Lead employer: Superco - Shopify Premier Partner
Contact Detail:
Superco - Shopify Premier Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Lead
✨Tip Number 1
Familiarise yourself with the eCommerce landscape, particularly focusing on Shopify and its ecosystem. Understanding the platform's capabilities and how it serves various brands will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the eCommerce and digital agency space. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights into the role and company culture at Superco.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and led cross-functional teams. Highlight your commercial instincts and any measurable outcomes from your previous roles to demonstrate your impact.
✨Tip Number 4
Stay updated on the latest trends in eCommerce analytics and KPIs. Being able to speak knowledgeably about metrics like AOV, CVR, and CLTV will show that you're not only familiar with the industry but also ready to contribute strategically from day one.
We think you need these skills to ace Client Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within eCommerce or digital agencies. Emphasise your ability to manage portfolios and lead cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing your commercial instincts and how you've successfully managed client relationships in the past. Mention specific examples that showcase your strategic input and project oversight.
Showcase Relevant Skills: Highlight your familiarity with analytics and eCommerce KPIs in your application. Discuss any experience you have with A/B testing and performance improvements, as these are crucial for the role.
Research Superco: Familiarise yourself with Superco's values and approach to client partnerships. Mention in your application how your personal values align with theirs, especially regarding high-quality execution and long-term relationships.
How to prepare for a job interview at Superco - Shopify Premier Partner
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client relationships, particularly in a digital or eCommerce setting. Highlight specific examples where you've successfully grown accounts or resolved client issues.
✨Demonstrate Commercial Acumen
Since the role requires a strong commercial instinct, come ready to talk about how you've managed project budgets and timelines. Use metrics and KPIs to illustrate your impact on account growth and retention.
✨Prepare for Team Coordination Questions
Expect questions about how you lead cross-functional teams. Share your approach to ensuring projects are delivered on time and within scope, and be ready to discuss any tools or processes you use for team coordination.
✨Familiarise Yourself with eCommerce Trends
Stay updated on the latest trends in eCommerce, especially related to Shopify and DTC brands. Being knowledgeable about current market dynamics will help you engage in meaningful discussions during the interview.
