Shopify Agency Account Manager

Superco is a London-based Shopify Platinum Partner agency that designs, builds and optimises top-performing Shopify and Shopify Plus stores. We partner with fast-moving brands across wellness, fashion and lifestyle, delivering speed, commercial insight and measurable growth.

We organise around pods: small, self-sufficient teams that own their clients end to end. The Account Manager runs the pod and acts as the liaison between clients and the internal team, managing day-to-day communication, solving problems, building roadmaps, and identifying growth opportunities.

The Role:

You’ll run a pod: a designer, developers and a portfolio of retainer clients. You manage both the client relationship and the delivery. Your clients will hear deal with you first, your team ships work through you, and the revenue you manage is yours to protect and grow.

You’ll report to our Delivery Director on delivery and resourcing, and to our Client Director on client relationships and retention.

Responsibilities:

• Own the client relationship for your portfolio: regular calls, manage expectations, help them with their businesses
• Manage projects end to end: scoping, timelines, delivery against milestones and budget
• Own a roadmap for each client: where the account goes next quarter, agreed with the client and visible to the team
• Manage delivery across your accounts: sprint planning, ticket flow, timelines against retainer scope
• Brief and QA the work of your pod’s developers and designer before clients see it
• Manage the revenue on your accounts: hours against allocation, overage flagged early and recovered, renewals protected, upsell spotted and raised
• Own your pod’s numbers: retention, uplift, margin
• Escalate early and specifically when something needs more senior weight

What We’re Looking For:

• 3+ years in account management or client-facing delivery, agency or brand side working with Shopify
• Experience running projects to time and budget, and comfortable being held to both
• Comfortable running a small team and multiple client relationships at once
• Commercially aware: you notice when hours, scope and money stop lining up
• Strong written and verbal communicator
• Bonus: Shopify migration experience

Why Join Superco:

• Run your own pod with real ownership, your clients, your team, your numbers
• Work with high-growth DTC brands
• Strong in-person team on Bermondsey Street, minimum three days a week in the office