At a Glance
- Tasks: Manage client projects, track progress, and coordinate freelancers in a fast-paced environment.
- Company: Join Superco, an independent Shopify Platinum partner with high standards and a dynamic team.
- Benefits: Competitive salary and hybrid work model in a vibrant London office.
- Other info: Opportunity for career growth to senior operator within 12-18 months.
- Why this job: Shape the future of a growing agency while gaining visibility across all operations.
- Qualifications: 3+ years of Shopify experience and strong project management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Superco is an independent Shopify Platinum partner. The team is small, the standards are high, and the work moves quickly.
The Role
We are hiring a Delivery Manager to work alongside our Head of Delivery and help run delivery and operations across the business. The role covers the full operational picture: client comms, project tracking, freelancer coordination, internal meetings, supplier admin and management reporting. You will sit close to the executive group and be trusted with sensitive information from the start. This is a senior operational seat in a small business. There is no hiding place and no layer of management between you and the work. In return, you get visibility across everything we do and the chance to shape how a growing agency runs.
What you will do:
- Client & Project Management: Track every live project: status, budget burn, key dates. Flag slippage before it becomes a problem. Run weekly project reviews with the delivery and creative teams. Take minutes that people actually use. Handle day-to-day client comms on operational matters: scheduling, status updates, follow-ups, document chasing. Sit in on client meetings when needed. Produce clean notes and action lists within 24 hours. Strong brief writing skills. You can sit through a client conversation, separate signals from noise, and produce requirements the team can actually work from. This can range from anything from a brief to designs, developers or an SEO team.
- Resourcing: Maintain the resourcing view across the team. Spot conflicts and overload early. Manage the freelancer roster: onboarding, contracts, day-rate tracking, invoice approvals up to agreed thresholds. Coordinate with finance on supplier and freelancer payments.
- Reporting & Governance: Prepare the monthly management pack: pipeline, utilisation, revenue against target, decisions log. Maintain the decisions log under our governance framework. Keep it current, keep it honest. Support quarterly P&L and headcount reviews. Pull the numbers, draft the commentary.
- Cover & Continuity: Build a working knowledge of every active client, every active project and every freelancer relationship. Provide credible cover for the Head of Delivery during holiday or absence. Represent operations at the monthly management meeting when required.
What we're looking for?
- Must have: At least three years of experience working with Shopify. Enthusiasm for learning how to use AI and preferably demonstrable ability at building out automations using Claude, N8M or equivalent tools. Five or more years in an agency, consultancy or professional services firm, with at least two in a delivery or operations role. Track record running multiple projects at once without losing the thread. Calm under load. Spikes are normal here. The job is to absorb them, not amplify them. Strong written English. Client emails, minutes, status notes. If the writing is not clean, the role does not work. Numerate enough to read a utilisation sheet, a budget burn or a freelancer invoice and understand what you are looking at. Comfortable holding people to account: chasing clients, freelancers and internal team members without being asked. Discreet. You will see salaries, performance issues, commercial detail and client complaints.
- Nice to have: Experience with creative, design or digital product delivery. Familiarity with project management tools like Jira. Some exposure to freelancer or contractor management across multiple jurisdictions. A view on how to make small agencies run better.
- Will not suit: People from pure EA or PA backgrounds looking for a diary-focused role. Project managers with no exposure to commercial or operational detail. People who need a documented process for everything.
How the role grows: The intent is for the person in this role to become a senior operator inside Superco over 12 to 18 months, with a path to Pod Lead and wider remit as the business grows.
Terms: Good salary, 2 to 3 days a week in our London office in Bermondsey.
How to apply: Send a CV and a short note explaining why this role, not a generic cover letter. Tell us about a project or operational mess you sorted out and what you learned from it. We read everything. We interview in three stages: an initial call, a working session with the Head of Delivery and one of the founders, and a final conversation with the executive group. We move quickly and give straight feedback.
Delivery Manager - Shopify Agency in London employer: Superco - Shopify Platinum Partner
Superco is an exceptional employer that fosters a dynamic and collaborative work environment, where every team member has the opportunity to make a significant impact. With a strong focus on employee growth, the Delivery Manager role offers a clear path to senior leadership within a supportive team, all while enjoying the flexibility of a hybrid work model in vibrant Bermondsey, London. Join us to be part of a high-standard agency that values innovation and personal development.
Contact Details:
Superco - Shopify Platinum Partner Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager - Shopify Agency in London
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in Superco.
✨Tip Number 2
Practice your project management skills! Be ready to discuss how you've handled multiple projects in the past. Use specific examples to demonstrate your ability to keep everything on track, especially under pressure.
✨Tip Number 3
Show off your communication skills during the interview. Be clear and concise when discussing your experiences. Remember, strong written English is key for this role, so let that shine through in your spoken responses too!
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you understand if Superco is the right fit for you. Think about what you want to know about their operations and team dynamics.
We think you need these skills to ace Delivery Manager - Shopify Agency in London
Some tips for your application 🫡
Be Personal and Specific:When you apply, skip the generic cover letter. Instead, write a short note that tells us why this role excites you. Share a specific project or operational challenge you've tackled and what you learned from it. We love hearing your unique story!
Show Off Your Writing Skills:Since strong written English is a must for this role, make sure your application reflects that. Keep your language clear and concise. Remember, if your writing isn’t clean, it might not work out for us!
Highlight Relevant Experience:We want to see your experience with Shopify and any relevant agency work. Make sure to showcase how your background aligns with the responsibilities of the Delivery Manager role. This will help us see how you can fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re in the loop about the process. We read everything, so make it count!
How to prepare for a job interview at Superco - Shopify Platinum Partner
✨Know Your Shopify Inside Out
Make sure you brush up on your Shopify knowledge before the interview. Since they’re looking for someone with at least three years of experience, be ready to discuss specific projects you've worked on and how you’ve tackled challenges using the platform.
✨Showcase Your Project Management Skills
Prepare examples that highlight your ability to manage multiple projects simultaneously. Think about times when you successfully tracked project statuses, budgets, and deadlines, and be ready to share how you kept everything on track without losing focus.
✨Demonstrate Strong Communication
Since the role involves a lot of client communication and documentation, practice articulating your thoughts clearly. Bring examples of client emails or meeting notes you've written, and be prepared to discuss how you ensure clarity in your communications.
✨Be Ready to Discuss Operational Improvements
They want someone who can help make the agency run better. Think about any operational messes you've sorted out in the past and be ready to share what you learned from those experiences. This will show your problem-solving skills and your proactive approach.
