Team Administrator

Job Summary

This role involves providing essential administrative support to the CAMHS Connect team. Key responsibilities include managing telephone communication with service users and families, scheduling appointments, processing clinical letters, responding to queries, and facilitating meetings. You will also undertake a range of general administrative tasks to ensure the smooth operation of the service. The CAMHS Connect team is fast‑paced and dynamic, making this position both challenging and highly rewarding. You will play a vital role in supporting young people and their families by ensuring efficient and compassionate service delivery.

Main Duties of the Job

• Effectively manage own workload and responsibilities to meet deadlines and service standards/requirements.
• Process all new referrals accurately on SystmOne.
• Handle telephone queries promptly and direct them to the appropriate person if required.
• Provide comprehensive administrative support to the wider team and Team Lead.
• Organise daily office operations, including opening and distributing post and delegating tasks proactively.
• Record and track contact from face‑to‑face interactions, post, email, and phone, ensuring timely escalation when required.
• Manage children\’s records, including scanning, archiving, email correspondence, appointment booking, and formatting clinical letters.
• Ensure accurate and timely data input across all systems.
• Take and distribute meeting minutes and notes within agreed timeframes.
• Maintain stock control and process orders using the appropriate system.
• Provide cover for other administrative staff during sickness or leave.
• Deliver training and support for administrative staff, bank staff, and clinical staff on systems and data entry.
• Demonstrate a high level of patient care, respecting the privacy and dignity of young people and their families.
• Undertake any other duties appropriate to the role as requested by the Team Lead.

About Us

NHFT is an integrated secondary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home.

Details

• Date posted: 09 January 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year pro rata
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 270‑TG620‑ACS
• Job location: Isebrook Hospital, Castle Unit, Irthlingborough Road, Wellingborough, NN8 1LP

Essential Qualifications

• GCSE qualifications
• GCSE equivalents

Desirable Qualifications

• A levels
• Business Administration qualification

Essential Experience

• Experience of working in an admin environment
• Experience of admin/business support working

Desirable Experience

• Experience of CAMHS work
• Experience of working with emotional/distressed families and children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Northamptonshire Healthcare Foundation Trust

Isebrook Hospital

Castle Unit, Irthlingborough Road

Wellingborough

NN8 1LP

https://www.nhft.nhs.uk/

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Administrative and Support Services