At a Glance
- Tasks: Drive live operations for iconic mobile games, enhancing player experiences and maximising revenue.
- Company: Join Supercell, a leader in mobile gaming with a focus on innovation and player engagement.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on creativity and continuous improvement.
- Why this job: Shape the future of beloved games while making a real impact on millions of players.
- Qualifications: 5+ years in free-to-play mobile games with strong analytical and strategic skills.
The predicted salary is between 60000 - 80000 € per year.
Come drive the growth of Supercell’s games through owning and executing live operations! You will have the unique opportunity to work on some of the world's biggest and most recognizable mobile games and directly shape how they are being operated for millions of players every day. As a Live Ops Manager, you will deliver on goals for the growth of your game by channeling your razor‑sharp focus on performance, economy balance, and operational excellence. Delivering fantastic player experiences while maximizing long‑term commercial success is a balance you actively design and refine.
You will own the live events ecosystem, ensuring each event is built on a healthy, well‑balanced economy that interacts seamlessly with the broader game economy. This includes designing reward structures, sinks, and pacing that create meaningful progression, fair monetization opportunities, and sustainable value for players across the lifetime of the game. You will utilize game data, competitive research, and player feedback to optimize existing and create new engagement strategies, with a strong focus on tailoring events to different player segments and progression levels rather than a one‑size‑fits‑all approach.
Working closely with cross‑functional teams, you will translate these strategies into highly engaging features and events, and continuously analyze and report on engagement and monetization performance – from high‑level KPIs to deep dives into specific initiatives.
What You'll Be Doing
- Develop and own a live ops and monetization strategy that balances player expectations with the company’s business goals, ensuring a sustainable approach to engagement and revenue growth.
- Drive the day‑to‑day execution of the strategy by owning the schedule, targets, and overall success of in‑game sales, offers, and live events, delivering experiences that are fun, engaging, well‑balanced, and commercially effective.
- Design and execute live events with a strong understanding of the in‑game and live ops economy, ensuring rewards, progression, and monetization interact healthily with the broader game economy and support long‑term engagement sustainability.
- Ensure live events are thoughtfully tailored to different player segments and progression levels, avoiding one‑size‑fits‑all solutions and creating meaningful experiences for both new and long‑term players.
- Plan and maintain a well‑balanced event cadence that supports daily, weekly, and monthly engagement layers, ensuring appropriate pacing, variety, and freshness across the live calendar.
- Own the roadmap of features and tools needed to grow, innovate, and continuously improve live ops, and coordinate their development with relevant cross‑functional stakeholders.
- Work closely with cross‑functional teams – including game design, analytics, engineering, art, and marketing – to improve the player experience across short‑, mid‑, and long‑term horizons through new features, live improvements, and ongoing optimizations.
- Together with game analysts, conduct quantitative analysis to provide key insights into product performance, evaluate the impact of live initiatives, and uncover opportunities for further engagement and monetization.
- Conduct A/B and multivariate tests to optimize game retention, engagement, monetization, and economic balance.
- Bring to the team a strong understanding of best‑in‑class F2P live ops practices, feature design, economy‑driven event systems, and monetization mechanics, applying learnings thoughtfully within the Hay Day ecosystem.
What You Have
- At least 5 years of experience in free‑to‑play mobile games.
- Demonstrated track record and experience in running and growing a live free‑to‑play game.
- Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals.
- Hands‑on approach and impact‑driven focus on constantly pushing game performance and delivering fantastic player experiences.
- Strong experience in designing liveops systems that take into account the overall economy of the game, monetization expectations and player experience.
- Deep understanding of economy and monetization design, as well as of engagement drivers in live service games.
- Strong quantitative and analytical skills with an emphasis on metrics‑driven decision making.
Live Ops Manager, Hay Day in London employer: Supercell
Supercell is an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the gaming industry. As a Live Ops Manager for Hay Day, you will have the opportunity to shape player experiences for millions while collaborating with cross-functional teams in a supportive environment that prioritises employee growth and development. With a focus on work-life balance and a commitment to sustainable engagement strategies, Supercell provides a unique platform for meaningful contributions to some of the world's most beloved mobile games.
StudySmarter Expert Advice🤫
We think this is how you could land Live Ops Manager, Hay Day in London
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry, especially those who work at Supercell or similar companies. Attend gaming events, webinars, and meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with live ops and monetisation strategies. Use data and examples from past projects to demonstrate how you’ve driven player engagement and revenue growth.
✨Tip Number 3
Tailor your approach! When you get the chance to chat with recruiters or hiring managers, make sure to highlight your understanding of the gaming economy and how you can create engaging experiences for different player segments.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, so don’t hesitate to submit your application there. It shows your enthusiasm and makes it easier for us to find you!
We think you need these skills to ace Live Ops Manager, Hay Day in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Live Ops Manager role. Highlight your experience in free-to-play mobile games and how you've successfully driven engagement and monetisation strategies in the past.
Showcase Your Analytical Skills:We love numbers! Include specific examples of how you've used data to inform your decisions and improve game performance. Mention any A/B testing or quantitative analysis you've conducted to optimise player experiences.
Demonstrate Your Teamwork:This role involves working closely with cross-functional teams, so share examples of how you've collaborated with different departments like game design, marketing, or analytics. Show us how you can bring people together to achieve common goals!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Supercell
✨Know Your Game Inside Out
Before the interview, make sure you’ve played Hay Day and understand its mechanics. Familiarise yourself with its live ops strategies, player engagement methods, and monetisation techniques. This will not only show your passion for the game but also help you discuss how you can contribute to its growth.
✨Prepare Data-Driven Insights
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in previous roles. Think about specific metrics you’ve improved or insights you’ve gained from A/B testing. This will demonstrate your ability to make informed decisions that align with business goals.
✨Tailor Your Approach
Remember that the job description emphasises avoiding one-size-fits-all solutions. Be ready to discuss how you would tailor live events for different player segments. Share ideas on how you would create meaningful experiences for both new and long-term players, showcasing your understanding of player dynamics.
✨Collaborate and Communicate
This role involves working closely with cross-functional teams. Prepare to discuss your experience collaborating with different departments like design, analytics, and marketing. Highlight any successful projects where teamwork led to improved player experiences or game performance, showing that you can effectively communicate and coordinate with others.
