At a Glance
- Tasks: Support vulnerable children with complex needs in a therapeutic residential environment.
- Company: SuperCare, dedicated to outstanding care and support for young people.
- Benefits: Competitive salary, extensive training, private healthcare, and gym membership contributions.
- Other info: Flexible shifts and a supportive team culture focused on wellbeing and development.
- Why this job: Make a real difference in the lives of young people while developing your skills.
- Qualifications: Experience with children in need and strong communication skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking passionate and resilient Advanced Behaviour Complex Coaches (Residential Support Workers) to join our Children's Residential Homes in Eastbourne. This is a rewarding opportunity to support children and young people with highly complex emotional, behavioural and additional needs, helping them to build safe, stable and ambitious futures.
As an Advanced Behaviour Complex Coach, you will play a key role in delivering high quality, therapeutic and trauma informed care within a high risk, complex environment. You will be expected to lead through practice, model exceptional standards on shift and support the wider team through consistency, professionalism and positive role modelling. You will work as part of a high performing residential team delivering child centred care that promotes emotional wellbeing, independence, regulation, life skills and positive behavioural outcomes.
Our home is a specialist Residential Children's home supporting young people aged 12 – 16 with complex emotional, behavioural and additional needs, including Autism Spectrum Disorder (ASD), complex attachment difficulties, developmental trauma, emotional dysregulation, self harming behaviours, suicidal ideation and extreme challenging behaviours. The young people are verbal and relatively independent and require calm, resilient and emotionally regulated adults who are able to build trusting relationships, maintain professional boundaries and confidently support young people through complex and high pressure situations.
At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development. Our culture is shaped by our core values:
- We are outstanding
- We seek to understand
- We will do whatever it takes
- We inspect and don't expect
- We are radically honest
- We never give up
Key Responsibilities:
- Provide safe, consistent and trauma informed care within a high risk, complex environment
- Support the emotional, physical and psychological wellbeing of children and young people
- Build positive, professional and therapeutic relationships while maintaining clear boundaries
- Safeguard and promote welfare in line with legislation, Local Authority guidance and organisational policies
- Deliver care in line with therapeutic models, PBS plans, risk assessments and individual care plans
- Model calm, confident and therapeutic responses to challenging and high risk behaviours
- Support young people to regulate emotions, manage behaviours and develop socially appropriate responses
- Promote independence, life skills, routines and engagement in education
- Contribute to meaningful activities, trips, holidays and experiences for young people
- Work collaboratively with House Leaders, management and wider multidisciplinary teams
- Support and guide less experienced staff through positive role modelling and consistency on shift
- Maintain accurate records, daily logs, incident reports and safeguarding documentation
- Contribute to handovers, team meetings and reflective practice
- Support the maintenance of a safe, clean and homely environment
- Administer medication in line with training and policy
- Work flexibly across different homes within the service where required
About You:
- Experience working with children and young people with complex needs and/or behaviours (strongly preferred)
- A genuine passion for supporting vulnerable young people
- Strong communication and relationship building skills
- Emotional resilience and the ability to remain calm under pressure
- Confidence working within high risk and fast paced environments
- The ability to work within professional boundaries
- A trauma informed and child centred approach
- Level 3 Diploma in Residential Childcare (preferred) or willingness to complete
- Flexibility to work shifts including evenings, weekends and bank holidays
- A commitment to delivering outstanding care and outcomes
What We Offer:
- Competitive enhanced salary package
- Extensive training and development opportunities
- Fully funded Level 3 and Level 5 qualifications
- Performance related bonus scheme
- Private healthcare
- 24/7 GP access
- Gym membership contribution
- Extensive training and CPD opportunities
- Leadership mentoring and internal progression pathways
- Pension scheme
- Supportive team culture focused on development and wellbeing
Working Hours & Shift Patterns:
SuperCare operates a 24 hour, 365 day service. Flexibility is essential within this role.
- Day Shifts: 1 day on, 2 days off (rolling rota) 07:30am - 10:30pm (15 hour shifts)
- Waking Night Shifts: 2 nights on, 2 nights off (rolling rota) 10:00pm - 08:00am (10 hour shifts)
Shift patterns may vary depending on the needs of the home and the young people we support.
Safer Recruitment: All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures.
Complex Care Coach (Residential Children's Home) employer: SuperCare Residential
At SuperCare, we pride ourselves on being an exceptional employer dedicated to the growth and wellbeing of our staff. Our Children's Residential Home in Eastbourne offers a supportive team culture, extensive training opportunities, and a commitment to outstanding care, ensuring that our Advanced Behaviour Complex Coaches can thrive both personally and professionally. With competitive salaries, performance bonuses, and a focus on employee development, we empower our team to make a meaningful impact in the lives of vulnerable young people.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Coach (Residential Children's Home)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with their team and the community. This will help you tailor your responses and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience with complex needs. We want to hear about real-life examples!
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewer. Ask about their approach to supporting young people or how they handle challenging behaviours. This shows that you’re engaged and ready to contribute to their team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision!
We think you need these skills to ace Complex Care Coach (Residential Children's Home)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting vulnerable young people shine through. We want to see your genuine interest in making a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to tailor your application to the role of Advanced Behaviour Complex Coach. Highlight your experience with complex needs and how it aligns with our values. We love seeing candidates who understand the importance of trauma-informed care!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at SuperCare.
How to prepare for a job interview at SuperCare Residential
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Advanced Behaviour Complex Coach. Familiarise yourself with the specific needs of the children you'll be supporting and the therapeutic approaches mentioned in the job description. This will help you demonstrate your passion and readiness to tackle the challenges of the role.
✨Showcase Your Resilience
Given the high-pressure environment, it's crucial to convey your emotional resilience during the interview. Prepare examples from your past experiences where you've successfully managed challenging situations or behaviours. This will highlight your ability to remain calm and effective under pressure, which is key for this position.
✨Build Rapport with Interviewers
During the interview, aim to build a connection with your interviewers. Use active listening skills and engage with their questions thoughtfully. Share personal anecdotes that reflect your relationship-building skills, as this role heavily relies on establishing trust with young people.
✨Demonstrate Your Commitment to Outstanding Care
Make it clear that you share the organisation's values and commitment to delivering outstanding care. Discuss how you would implement trauma-informed practices and promote emotional wellbeing. Showing that you align with their core values will set you apart as a candidate who truly understands the mission of the organisation.
