Deputy Centre Manager - Ipswich, Suffolk

Responsibilities

• To help and assist in the daily operation of the site.
• Supervise and guide the team to maximise revenue and deliver memorable experiences to our guests.
• Constantly working to achieve operating standards.
• To carry out stock takes within the site.
• To complete staff rotas 1-2 weeks in advance and to the needs of the business and send to your Regional Manager for Authorisation.
• To keep track of staff sickness/lateness.
• To complete welcome inductions for new team members.
• To update wage sheet daily.
• To ensure all weekly/Monthly paperwork is correct within site.
• Weekly paperwork to be sent twice a week.
• To respond to Health and Safety and other audits that are conducted.
• To ensure the office is kept clean, tidy, and organised.
• To conduct recruitment, interviewing, and training.
• To ensure all site orders are correct and the stock holding is to the needs of the business.
• To maximise sales opportunities within site.
• To meet specified targets as set by Head Office.
• To be familiar with all products and brand standards within the business.
• To lead by example, encourage all colleagues to participate and work together.
• To have a working knowledge of all promotions within the site and actively market the venue via social media and other channels.
• To take personal ownership for achievement of all objectives as agreed at appraisal or feedback meetings.
• To attend and fully participate in all Staff meetings these are to be held every 6 weeks minimum.
• To attend weekly Managers Meetings.
• To understand and follow administration processes as set by Head office.
• Evaluate staff performance and give regular feedback.
• To take personal accountability for the adherence to all company policies and procedures within the site.
• To maintain integrity and a professional image with employees, customers, suppliers, and all external bodies.
• To ensure that all steps are taken to minimise or prevent loss or damage to Company property or assets including information.

Qualifications

• A proven track record of building sales with a hands‑on approach.
• Ability to create a fun and friendly environment for everyone.
• Desire for developing, coaching, supporting, and rewarding teams.
• Hunger for driving sales and delivering financial targets.
• Full of fresh ideas to drive business development and ambition for success.

Benefits

• Company pension.
• Employee discount.