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- Tasks: Lead and support Centre Managers to achieve operational excellence across multiple sites.
- Company: Dynamic company focused on leadership and commercial performance.
- Benefits: Competitive salary, bonus potential, and flexible working schedule.
- Why this job: Make a real impact by driving success and innovation in a vibrant environment.
- Qualifications: Experience in managing multiple sites and strong leadership skills required.
- Other info: Opportunity for career growth and development in a supportive culture.
The predicted salary is between 35000 - 45000 £ per year.
The Cluster Manager works in partnership with Centre Managers to ensure leadership, commercial performance, and operational excellence are consistently achieved across all sites within the cluster. While Centre Managers retain day-to-day responsibility for delivery within their own centres, the Cluster Manager provides strategic oversight, coaching, challenge, and support to ensure standards are met, targets are achieved, and best practice is shared across the business.
The role is both supportive and accountable, acting as a bridge between Head Office and site leadership teams, and ensuring that Centre Managers are fully equipped, developed, and held to account for performance.
Key Responsibilities- Lead, coach, and develop Centre Managers and Deputy Centre Managers across all sites within the cluster.
- Set clear expectations, objectives, and performance standards aligned with company strategy.
- Carry out regular one‑to‑ones, performance reviews, and development plans for site leadership teams.
- Identify talent and succession plans within the cluster, supporting internal progression.
- Ensure consistent recruitment, onboarding, and training standards across all centres.
- Foster a positive, high‑performance culture that reflects company values.
- Work alongside Centre Managers, with shared accountability, to ensure strong financial performance across all sites within the cluster.
- Support Centre Managers in taking full ownership of their site P&L while providing oversight, challenge, and guidance at cluster level.
- Drive revenue growth in partnership with Centre Managers through sales initiatives, promotions, upselling, and local marketing activity.
- Support Centre Managers with budgeting, forecasting, and cost control.
- Identify underperforming sites or trends and agree recovery plans jointly with Centre Managers.
- Share best practice and successful commercial initiatives across the cluster.
- Ensure all centres consistently meet company operating standards, brand standards, and procedures.
- Conduct regular site visits, audits, and reviews to ensure compliance and quality.
- Support the implementation of new systems, promotions, products, and processes.
- Ensure rotas, payroll controls, stock management, and administration processes are robust and compliant.
- Drive continuous improvement in operational efficiency and customer flow.
- Champion a market‑leading customer experience across all sites.
- Monitor customer feedback, reviews, and complaints, ensuring timely resolution and learning.
- Support Centre Managers in improving service standards and guest engagement.
- Encourage innovation and fresh ideas to enhance the customer journey.
- Take overall responsibility for Health & Safety compliance across the cluster.
- Ensure all sites respond effectively to audits, inspections, and risk assessments.
- Support Centre Managers in maintaining safe, clean, and well‑presented venues.
- Ensure company policies, procedures, and legal requirements are consistently followed.
- Act as the primary point of escalation for Centre Managers.
- Communicate clearly and consistently between Head Office and sites.
- Deliver regular performance reports, insights, and action plans to senior management.
- Lead and participate in management meetings, cluster meetings, and business reviews.
- All sites within the cluster consistently meet or exceed financial targets.
- Strong, stable leadership teams with clear succession plans.
- High employee engagement and low unwanted turnover.
- Consistently strong customer feedback and brand reputation.
- Clear operational consistency across all centres.
- Proven experience managing multiple sites or large, complex operations.
- Strong commercial acumen with a track record of delivering financial results.
- Excellent people leadership, coaching, and performance management skills.
- Highly organised with strong attention to detail.
- Willingness to travel regularly between sites.
- Experience implementing change or turnaround plans.
- Hands‑on, visible leader who leads by example.
- Energetic, positive, and resilient.
- Strong communicator with the ability to influence at all levels.
Schedule: Flexible to meet the needs of the business
Location: Multi‑site / on the road (Aldershot & Basingstoke)
Package: £35,000 base salary with bonus, potential OTE of £45,000
Cluster Manager – Multi-site - Aldershot & Basingstoke in Hook employer: Superbowl UK
Contact Detail:
Superbowl UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager – Multi-site - Aldershot & Basingstoke in Hook
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cluster Manager – Multi-site - Aldershot & Basingstoke in Hook
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cluster Manager role. Highlight your experience in managing multiple sites and your ability to drive financial performance, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you lead and develop teams! Share specific examples of how you've coached others and improved performance in your previous roles. This will help us understand your approach to leadership.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your relevant skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Superbowl UK
✨Know Your Numbers
As a Cluster Manager, you'll need to demonstrate strong commercial acumen. Brush up on financial metrics relevant to the role, like P&L management and revenue growth strategies. Be ready to discuss how you've driven financial performance in previous roles.
✨Showcase Your Leadership Style
This role is all about leading and developing teams. Prepare examples of how you've successfully coached and supported managers in the past. Highlight your hands-on approach and how you foster a positive culture within your teams.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle underperforming sites. Think of specific situations where you've identified issues and implemented recovery plans, and be prepared to share these stories.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would ensure consistent communication between Head Office and site leadership teams, as well as how you handle escalations.
