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- Tasks: Prepare motorcycles for collection and provide top-notch customer service.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Enjoy Netflix membership, gym discounts, and health support.
- Why this job: Be part of a passionate team and make customers smile every day.
- Qualifications: GCSEs in English & Maths, customer service experience, and strong communication skills.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 27000 - 27000 £ per year.
Find out more about this role by reading the information below, then apply to be considered.
Salary: £27,000
Location: SuperBike Factory, Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, we've grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer.
Our Culture
We don't just fix bikes; we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's got your back.
Overview
We have an exciting opportunity for a Motorcycle Progressor to join our rapidly growing team across our three UK sites. In this role you will ensure that motorcycles are prepared for collection, providing exceptional customer service, and maintaining high presentation standards. This role involves liaising with various departments to meet customer expectations throughout the motorcycle collection process, ensuring a seamless and satisfying experience.
What You'll Be Doing Day-to-Day:
- Provide exceptional face-to-face customer service, ensuring that customers feel welcomed and valued during their visit.
- Ensure that motorcycles have passed through the workshop and are ready for customer collection.
- Manage direct interactions with customers, addressing any concerns and ensuring that all aspects meet their expectations upon collection.
- Coordinate with sales and workshop departments to fulfil customer requirements effectively.
- Conduct pre-collection inspections to identify and resolve any issues before the customer arrives.
- Ensure that motorcycles are cleaned to a high standard and presented appropriately for collection.
- Manage stock levels to ensure motorcycles for sale are effectively displayed in the showroom.
- Accurately book bikes into the system and manage related documentation and records.
- Photograph motorcycles for online listings, ensuring high-quality images represent the bikes accurately.
What We're Looking For:
- Essential:
- GCSE English & Maths at Grade C or Grade 4 and above or equivalent.
- Previous experience in a customer service role demonstrating the ability to work under pressure.
- Proficient with CRM systems and Microsoft Office.
- Previous experience in valeting vehicles or motorcycles is preferred.
- Strong organisational skills with the ability to manage multiple priorities, alongside excellent verbal and written communication and interpersonal skills.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.
Motorcycle Progressor - Macclesfield in Warrington employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorcycle Progressor - Macclesfield in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their culture, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your previous customer service experience can shine in the Motorcycle Progressor role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your passion for motorcycles! Whether it's sharing a story about your favourite bike or discussing the latest trends in the motorcycle world, let your enthusiasm shine through. It’s all about connecting with the interviewers and showing them you’re the right fit.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your eagerness for the role. Plus, it’s a great way to reiterate your interest in joining the SuperBike Factory team!
We think you need these skills to ace Motorcycle Progressor - Macclesfield in Warrington
Some tips for your application 🫡
Show Your Passion for Motorcycles: When you're writing your application, let your love for motorcycles shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to the role of Motorcycle Progressor.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in customer service and any skills that match what we're looking for, like your ability to manage multiple priorities and communicate effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values before you hit send.
How to prepare for a job interview at SuperBike Factory
✨Know Your Bikes
Make sure you brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, their features, and what makes them road-ready. This will show your passion for the role and help you connect with the team.
✨Customer Service Focus
Since this role involves a lot of customer interaction, think about examples from your past experiences where you provided exceptional service. Be ready to discuss how you handled difficult situations and ensured customer satisfaction.
✨Showcase Your Organisational Skills
Prepare to talk about how you manage multiple tasks effectively. You might be juggling inspections, customer interactions, and paperwork, so share specific strategies or tools you use to stay organised and efficient.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.