At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a dynamic workshop environment.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory, with a vibrant team culture.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and staff discounts on bikes and accessories.
- Other info: Fast-paced role with opportunities for growth and learning in a supportive environment.
- Why this job: Be part of a passionate team that values innovation and teamwork while helping customers ride safely.
- Qualifications: Experience in customer service, preferably in the automotive or motorcycle industry.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000
Location: SuperBike Factory, Donington
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, we've grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer.
Our Culture
We don't just fix bikes; we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's got your back.
Overview
We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital link between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department. Also, as part of your role, you'll be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience.
What You'll Be Doing Day-to-Day:
- Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories
- Manage service bookings, workflows, and ensure technicians receive accurate job information
- Advise customers on parts and accessories, coordinating with suppliers and stock as needed
- Maintain accurate customer records, service documentation, and process payments
- Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers
- Uphold store presentation, brand values, and a high-quality customer experience
What We're Looking For:
Essential:
- Previous experience in a Parts, Clothing or Service Advisor role
- Experience within the automotive or motorcycle industry
- Familiarity with workshop management systems and parts catalogues
- Comfortable in a fast-paced, customer-facing environment
- Proficient with CRM systems and Microsoft Office.
Desirable:
- Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on bikes and accessories
- Cycle to Work Scheme
- Health
Aftersales Advisor Donington in Nottingham employer: SuperBike Factory
SuperBike Factory is an exceptional employer that fosters a vibrant work culture where teamwork and innovation are at the forefront. Located in Donington, employees benefit from a supportive environment that encourages personal growth and development, alongside perks such as a Netflix membership, discounted gym access, and staff discounts on bikes and accessories. Join us to be part of a passionate team dedicated to delivering outstanding customer service and making every day rewarding.
