At a Glance
- Tasks: Coordinate motorcycle preparation and deliver exceptional customer service during handover.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with growth opportunities in the motorcycle industry.
- Why this job: Be part of a passionate team and make every rider's experience memorable.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 27262 - 27262 £ per year.
Join Europe's Largest Used Motorcycle Retailer at SuperBike Factory, where we are passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry.
We are now looking for a Motorcycle Progressor / Customer Handover Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
- Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
- Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Handover Agent - Donington employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and dynamic work environment in Donington. Our commitment to employee growth is reflected in our ongoing training opportunities and supportive culture, where teamwork and innovation are at the forefront. With competitive benefits like discounted gym memberships, health support, and a focus on delivering exceptional customer experiences, joining our team means becoming part of a passionate community dedicated to motorcycles and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Handover Agent - Donington
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and presentable. It shows that you take the opportunity seriously and are ready to represent SuperBike Factory in style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the SuperBike Factory family right from the start!
We think you need these skills to ace Motorcycle Progressor / Customer Handover Agent - Donington
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the motorcycle community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We’re looking for skills in customer service and organisation, so showcase any past roles where you’ve excelled in these areas.
Be Professional Yet Approachable:While we want to see your personality, remember to keep it professional. Use clear language and check for typos. A well-presented application shows us you care about the details, just like we do with our bikes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will not only impress the interviewers but also show your genuine interest in the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you’ve gone above and beyond for a customer or resolved a tricky issue. This role is all about delivering an exceptional experience, so showcasing your skills here is key.
✨Show Your Organisational Skills
Since the job involves managing multiple priorities, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks, especially in a fast-paced environment like SuperBike Factory.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
