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For Companies At a Glance
- Tasks: Manage transport operations, communicate with customers and drivers, and process payments efficiently.
- Company: Join SuperBike Factory, Europe's largest used motorcycle retailer with a vibrant team culture.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Why this job: Gain hands-on experience in a fast-paced environment while contributing to a passionate team.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
- Other info: Exciting career growth opportunities in the motorcycle industry await you!
The predicted salary is between 27000 - 27000 £ per year.
Salary: £27,000
Location: Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Since our founding in 2010, we've grown quickly and continue to expand. We don't just sell bikes - we've created a culture where teamwork, creativity, and passion are at the heart of everything we do. Here, you'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's always got your back.
Why us?
At SuperBike Factory, we believe our people are our greatest asset, and we're committed to supporting their growth and development. This role is a fantastic opportunity to gain hands-on experience in HR, work in a busy, fast-paced environment, and take the next step in your People & Culture career. You'll be encouraged to learn, take on responsibility, and make a meaningful contribution to the team.
Summary:
The Payments & Transport Administrator will support daily operations of the Transport Department. This role involves managing communication between customers and drivers, processing payments, and ensuring administrative tasks are handled efficiently. The Payments & Transport Administrator plays a key role in ensuring that the department runs smoothly while delivering a high level of service to both customers and internal teams.
What You'll Be Doing Day-to-Day:
- Payment Processing: Make payments to customers using Nua Pay, ensuring accuracy and timeliness. Timely call management response, minimal waiting times.
- Customer Communication: Liaise with customers to arrange and confirm delivery and collection times for motorcycles. Driver communication, assisting with day-to-day enquiries via phone and messaging. Liaise with purchasing and sales department to support daily operations.
- Support for the Transport Manager: Provide administrative assistance to ensure the smooth running of the department.
- Data Entry: Accurately record transport schedules, customer details, and payment information in the system across all operational systems. Assist with managing inventory of bikes in movement between sites and container inventory.
- Issue Resolution: Proactively identify and resolve operational problems, ensuring minimal disruption. Core focus on the primary role but to support as necessary. Assist with consumables ordering for driver ancillary kit. Support Transport manager with ad hoc vehicle breakdowns to enable quick return of the vehicle back on the road.
What We're Looking For:
Essential:
- Previous administrative experience
- Must have ability to use own initiative, prioritise tasks and work well under pressure.
- Proficient in the use of Microsoft Windows packages.
- Ability to communicate effectively and professionally with members of staff, other organisations and the public.
- Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure.
- High level of attention to detail.
- Professional approach to work and when dealing with internal and external customers.
Desirable:
- Experience in a transport or logistical industry
- Customer Service Experience - proven experience working in a customer service role, especially handling customer queries and issues.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Transport Administrator in Macclesfield employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator in Macclesfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out SuperBike Factory's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past work that highlight your administrative experience and customer service skills. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Transport Administrator in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Administrator role. Highlight any relevant administrative experience and skills that match what we're looking for, like communication and attention to detail.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the motorcycle industry. Let us know why you want to join SuperBike Factory and how you can contribute to our team.
Show Off Your Skills: Don’t forget to showcase your proficiency in Microsoft Windows packages and any customer service experience you have. We love seeing candidates who can communicate effectively and handle queries with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SuperBike Factory!
How to prepare for a job interview at SuperBike Factory
✨Know Your Stuff
Before the interview, make sure you understand the role of a Transport Administrator. Familiarise yourself with payment processing, customer communication, and how to manage transport schedules. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and drivers, practice articulating your thoughts clearly. Think of examples from your past experiences where you effectively resolved issues or communicated important information.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've tackled challenges in previous roles. SuperBike Factory values proactive problem solvers, so think of specific instances where you identified an issue and took the initiative to resolve it.
✨Ask Insightful Questions
Prepare a few questions about the company culture or the Transport Department's goals. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.