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For Companies At a Glance
- Tasks: Ensure compliance with regulations and conduct quality assurance checks across business functions.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory, in a fast-growing environment.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Why this job: Make a real impact by ensuring safe, road-ready bikes for customers.
- Qualifications: Experience in quality assurance, compliance monitoring, and strong analytical skills required.
- Other info: Be part of a supportive team that values innovation and continuous learning.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - £35,000 (DOE)
Location: SuperBike Factory, Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Since launching in 2010, we've grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer.
Our Culture
We don't just fix bikes - we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's got your back.
Overview
Summary: The Compliance officer will ensure business processes and procedures are in line with regulatory requirements. The Compliance officer works closely with sales and aftersales teams, auditing their processes, ensuring consistency and compliance, and dealing with escalated customer enquiries.
What You'll Be Doing Day-to-Day:
- Conduct weekly and monthly Quality Assurance (QA) checks across business functions, ensuring all activities meet the required standards and adhere to regulatory requirements.
- Ensure accurate completion of QA reviews and store documentation in accordance with business requirements.
- Respond to and/or investigate all regulated complaints & build case file.
- Monitor and review complaints handling across the sales team to ensure consistency, timely responses, adherence to internal procedures, and delivery of good customer outcomes.
- Identify and communicate any risks or areas of non-compliance to relevant individuals and department managers efficiently and effectively.
- Conduct root cause analysis to identify trends, patterns, and potential risks across teams.
- Make recommendations for further reviews, training, and improvements to business processes.
- Assist in the training accreditation process for new starters, ensuring they are competent in their roles and compliant with company policies and regulations.
- Deliver feedback and coaching to employees where necessary, ensuring continuous improvement in their adherence to policies and regulations.
What We're Looking For:
Essential:
- Experience conducting Quality Assurance (QA) checks across multiple business areas.
- Demonstrated understanding of compliance monitoring, risk identification, and root cause analysis.
- Experience producing MI (Management Information) reports and analysing QA data to identify trends.
- Experience in complaints handling, including investigating complex and third-party complaints.
- Strong understanding of regulatory frameworks (FCA, UK GDPR, DPA 2018, DUAA 2025) and QA best practice.
- Excellent analytical, investigative, and problem-solving skills.
- Strong written and verbal communication skills with the ability to summarise findings clearly.
Desirable:
- Experience processing Individual Rights requests (e.g., DSARs, Erasure, and Unsubscribe requests) and managing a data protection inbox.
- Experience providing coaching and feedback following QA reviews.
- Experience within the automotive, finance, or regulated industry.
- Experience supporting training accreditation and competence frameworks.
- Experience liaising with external stakeholders such as the Financial Ombudsman Service (FOS) or lenders.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at SuperBike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Compliance Officer in Macclesfield employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Officer in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SuperBike Factory. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. SuperBike Factory loves teamwork and innovation, so think of examples from your past experiences that showcase these traits. Show them you’re a perfect fit!
✨Tip Number 3
Practice your answers to common compliance-related questions. Be ready to discuss your experience with QA checks and regulatory frameworks. Confidence is key, and we want you to shine during those interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SuperBike Factory team!
We think you need these skills to ace Compliance Officer in Macclesfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Compliance Officer role. Highlight your experience with Quality Assurance checks and compliance monitoring, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since the role involves a lot of data analysis and root cause identification, don’t forget to mention any relevant experience you have in these areas. Use specific examples to demonstrate your problem-solving abilities. We love seeing how you tackle challenges!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to summarise your findings and experiences. We appreciate good communication skills, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at SuperBike Factory. Don’t miss out on this opportunity!
How to prepare for a job interview at SuperBike Factory
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of regulatory frameworks like FCA, UK GDPR, and DPA 2018. Be ready to discuss how these regulations impact the role of a Compliance Officer and share examples from your past experiences where you've successfully navigated compliance issues.
✨Showcase Your QA Experience
Since the role involves conducting Quality Assurance checks, be prepared to talk about your experience in this area. Bring specific examples of how you've performed QA checks, what standards you adhered to, and any improvements you implemented as a result.
✨Demonstrate Problem-Solving Skills
The ability to analyse data and identify trends is crucial. Think of instances where you've conducted root cause analysis or handled complex complaints. Be ready to explain your thought process and how you arrived at your conclusions.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice summarising your findings clearly and concisely. During the interview, focus on articulating your thoughts well, especially when discussing your previous experiences and how they relate to the job.