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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a dynamic workshop environment.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory, with exciting growth opportunities.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Why this job: Be part of a modern, customer-focused team making a real impact in the motorcycle industry.
- Qualifications: Experience in automotive or motorcycle service roles and a passion for bikes.
- Other info: Great career progression in a fast-paced, supportive environment.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000
Location: SuperBike Factory, Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. We have recently undergone a transformation from the ground up, with new leadership, smarter systems, and clearer ways of working. This transformation puts us in growth mode, and we are building a team that can scale with it.
Overview
We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital link between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products.
What You’ll Be Doing Day-to-Day:
- Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories
- Manage service bookings, workflows, and ensure technicians receive accurate job information
- Advise customers on parts and accessories, coordinating with suppliers and stock as needed
- Maintain accurate customer records, service documentation, and process payments
- Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers
- Uphold store presentation, brand values, and a high-quality customer experience
What We’re Looking For:
Essential:
- Previous experience in a Parts, Clothing or Service Advisor role
- Experience within the automotive or motorcycle industry
- Familiarity with workshop management systems and parts catalogues
- Comfortable in a fast-paced, customer-facing environment
- Proficient with CRM systems and Microsoft Office.
Desirable:
- Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at SuperBike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes credit history and criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Aftersales Advisor - Macclesfield employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Macclesfield
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, making you stand out from the crowd.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in customer service and the automotive industry. Be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the SuperBike Factory team!
We think you need these skills to ace Aftersales Advisor - Macclesfield
Some tips for your application 🫡
Show Your Passion for Motorcycles: When you're writing your application, let your love for motorcycles shine through! Mention any relevant experience or hobbies that show you’re not just looking for a job, but you genuinely care about the industry and the products we offer.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and the automotive or motorcycle industry. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the SuperBike Factory family!
How to prepare for a job interview at SuperBike Factory
✨Know Your Stuff
Make sure you brush up on your knowledge of motorcycles and the parts associated with them. Familiarise yourself with common accessories and services that customers might ask about. This will show your passion for the industry and help you answer questions confidently.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. SuperBike Factory values excellent service, so demonstrating your ability to handle inquiries and resolve issues will set you apart.
✨Show Your Organisational Skills
Since the role involves managing service bookings and workflows, be ready to talk about how you stay organised in a fast-paced environment. Share any tools or methods you use to keep track of tasks and ensure smooth operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s growth plans, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
