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- Tasks: Prepare motorcycles for collection and deliver exceptional customer service.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Enjoy Netflix membership, gym discounts, and health support.
- Why this job: Be part of a dynamic team in a growing, customer-focused business.
- Qualifications: GCSEs in English & Maths, customer service experience, and strong organisational skills.
- Other info: Exciting career growth opportunities in a modern, data-driven environment.
The predicted salary is between 20800 - 36400 £ per year.
Salary: £26,000 DOE
Location: SuperBike Factory; Donington
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. We have recently undergone a transformation from the ground up, with new leadership, smarter systems, and clearer ways of working. This transformation puts us in growth mode, with rising volumes and strong demand. We are building a team that can scale with it, seeking individuals who want to work in a business that knows where it is going and how to get there.
If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition, and real opportunity, there has never been a better time to join SuperBike Factory.
Overview
We have an exciting opportunity for a Motorcycle Progressor to join our rapidly growing team across our three UK sites. In this role, you will ensure that motorcycles are prepared for collection, providing exceptional customer service and maintaining high presentation standards. This role involves liaising with various departments to meet customer expectations throughout the motorcycle collection process, ensuring a seamless and satisfying experience.
What You’ll Be Doing Day-to-Day:
- Provide exceptional face-to-face customer service, ensuring that customers feel welcomed and valued during their visit.
- Ensure that motorcycles have passed through the workshop and are ready for customer collection.
- Manage direct interactions with customers, addressing any concerns and ensuring that all aspects meet their expectations upon collection.
- Coordinate with sales and workshop departments to fulfil customer requirements effectively.
- Conduct pre-collection inspections to identify and resolve any issues before the customer arrives.
- Ensure that motorcycles are cleaned to a high standard and presented appropriately for collection.
- Manage stock levels to ensure motorcycles for sale are effectively displayed in the showroom.
- Accurately book bikes into the system and manage related documentation and records.
- Photograph motorcycles for online listings, ensuring high-quality images represent the bikes accurately.
What We’re Looking For:
- Essential: GCSE English & Maths at Grade C or Grade 4 and above or equivalent.
- Previous experience in a customer service role demonstrating the ability to work under pressure.
- Proficient with CRM systems and Microsoft Office.
- Previous experience in valeting vehicles or motorcycles is preferred.
- Strong organisational skills with the ability to manage multiple priorities, alongside excellent verbal and written communication and interpersonal skills.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at SuperBike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes credit history and criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Motorcycle Progressor - Donington in Leicester employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorcycle Progressor - Donington in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their values, recent changes, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your previous customer service experience can shine in the Motorcycle Progressor role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Motorcycle Progressor - Donington in Leicester
Some tips for your application 🫡
Show Your Passion for Motorcycles: When you're writing your application, let your love for motorcycles shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to the role. We want to see that you’re not just looking for a job, but that you genuinely care about the motorcycle community.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Motorcycle Progressor position. Highlight relevant experience in customer service and any skills that match what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team at SuperBike Factory.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the motorcycle industry. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about SuperBike Factory and what we stand for.
How to prepare for a job interview at SuperBike Factory
✨Know Your Bikes
Make sure you brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike ride-ready. This will not only impress the interviewers but also show your genuine interest in the role.
✨Customer Service Focus
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle pressure and resolve issues, as this will demonstrate your suitability for the fast-paced environment at SuperBike Factory.
✨Show Your Organisational Skills
Prepare to talk about how you manage multiple priorities. You might be asked how you would handle a busy day with several customers and bikes to prepare. Have a strategy in mind that showcases your organisational skills and ability to keep everything running smoothly.
✨Engage with the Team Spirit
SuperBike Factory values teamwork, so be prepared to discuss how you collaborate with others. Think of instances where you worked closely with sales or workshop teams to meet customer expectations. Highlighting your ability to work well with others will resonate with their focus on a seamless customer experience.