At a Glance
- Tasks: Coordinate motorcycle preparation and deliver exceptional customer service during handover.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with growth opportunities in the motorcycle industry.
- Why this job: Be part of a passionate team and make every rider's experience memorable.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 27262 - 27262 £ per year.
Join Europe's Largest Used Motorcycle Retailer at SuperBike Factory, where we are passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry.
We are now looking for a Motorcycle Progressor / Customer Handover Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
- Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
- Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Handover Agent - Donington in Leicester employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and dynamic work environment in Donington. Our commitment to exceptional customer service is matched by our dedication to employee growth, providing ongoing training and development opportunities, alongside competitive benefits such as gym memberships and mental health support. Join us to be part of a passionate team where your contributions directly enhance the customer experience and drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Handover Agent - Donington in Leicester
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for motorcycles, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your commitment to great service.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look professional and presentable. First impressions matter, especially in a customer-facing role like this one. Show that you take pride in your appearance and are ready to represent SuperBike Factory.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SuperBike Factory team. So, get your application in and let’s get you on the road to success!
We think you need these skills to ace Motorcycle Progressor / Customer Handover Agent - Donington in Leicester
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the motorcycle community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We’re looking for skills in customer service and organisation, so showcase any past roles where you’ve excelled in these areas.
Be Professional Yet Approachable:While we want to see your personality, it’s important to maintain a professional tone in your written application. Strike a balance between being friendly and showing that you take the role seriously.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the SuperBike Factory team!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will not only impress the interviewers but also show your genuine interest in the role.
✨Customer Service is Key
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your customer-focused approach.
✨Prepare for Practical Questions
Expect questions that assess your organisational skills and ability to manage multiple priorities. Think about how you would handle a busy day at work, coordinating between customers and the workshop team, and be prepared to discuss your strategies.
✨Show Enthusiasm for the Brand
SuperBike Factory is passionate about motorcycles, so let your enthusiasm shine through! Share why you want to work there specifically and how you can contribute to their mission of providing an outstanding customer experience.
