At a Glance
- Tasks: Coordinate motorcycle preparation and ensure exceptional customer service during handover.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering outstanding experiences for motorcycle enthusiasts.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27262 - 27262 € per year.
Salary: £27,262.95
Location: SuperBike Factory, Donington
Job Type: Permanent | Full Time
Join Europe's Largest Used Motorcycle Retailer
At SuperBike Factory, we're passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we've continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
Essential Skills & Experience- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Satisfaction Agent - Donington in Derby employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and supportive work culture that values teamwork and innovation. Located in Donington, our employees enjoy competitive salaries, comprehensive health and wellbeing support, and ongoing training opportunities, all while playing a crucial role in delivering exceptional customer experiences. Join us to be part of a fast-growing business where your contributions truly matter and where you can grow alongside your passion for motorcycles.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Satisfaction Agent - Donington in Derby
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for motorcycles, which will definitely impress them.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your ability to handle queries and resolve concerns.
✨Tip Number 3
Dress the part! When you’re heading to the interview, make sure you look professional yet approachable. A smart appearance shows that you take the opportunity seriously and are ready to represent the SuperBike Factory brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Motorcycle Progressor / Customer Satisfaction Agent - Donington in Derby
Some tips for your application 🫡
Show Your Passion for Motorcycles:When writing your application, let your love for motorcycles shine through! Share any personal experiences or stories that highlight your enthusiasm for the motor trade. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Tailor Your Application:Make sure to customise your application to fit the Motorcycle Progressor role. Highlight relevant skills and experiences that match what we're looking for, like customer service experience or organisational skills. This shows us that you've done your homework and are serious about joining our team.
Be Professional Yet Approachable:While we love a friendly vibe, it's important to maintain professionalism in your written application. Use clear language and check for any spelling or grammar mistakes. A polished application reflects your attention to detail, which is crucial for the role!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows that you're proactive and keen to join the SuperBike Factory family!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and the latest trends in the motor trade industry. This will not only show your passion but also help you engage in meaningful conversations with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service scenarios. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to handle the customer-focused role effectively.
✨Show Your Organisational Skills
Since the role involves managing multiple priorities, be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies or tools you use to keep track of tasks and ensure everything runs smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
