At a Glance
- Tasks: Welcome customers, prepare motorcycles, and ensure a smooth handover experience.
- Company: Join Europe's largest used motorcycle retailer with a passion for bikes.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing team and make every customer's bike collection memorable.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: SuperBike Factory, Donington
Job Type: Permanent | Full Time
Join Europe's Largest Used Motorcycle Retailer
At SuperBike Factory, we're passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we've continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
Essential Skills & Experience- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Motorcycle Progressor / Customer Handover Agent - Donington in Derby employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and supportive work culture that values teamwork and innovation. Located in Donington, our employees enjoy competitive salaries, comprehensive health and wellbeing support, and ongoing training opportunities, all while playing a crucial role in delivering exceptional customer experiences. Join us to be part of a fast-growing business where your contributions truly matter and where you can grow alongside your passion for motorcycles.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Handover Agent - Donington in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can translate into the Motorcycle Progressor role. Confidence is key!
✨Tip Number 3
Show off your passion for motorcycles! If you have any personal stories or experiences related to bikes, share them during your interview. It’ll demonstrate your enthusiasm and fit for the role at SuperBike Factory.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Motorcycle Progressor / Customer Handover Agent - Donington in Derby
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the motorcycle community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We’re looking for someone who can deliver exceptional customer service, so share examples that showcase your skills in this area!
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language and check for any typos or errors – we want to see that you pay attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the SuperBike Factory team!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will not only impress the interviewers but also show your genuine interest in the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples from your past experiences where you resolved issues or provided exceptional service. Being able to articulate these scenarios will demonstrate your ability to handle customer queries effectively.
✨Show Your Organisational Skills
Since the role involves managing multiple priorities, be ready to discuss how you stay organised. You could mention tools you use or methods you apply to keep track of tasks, especially in a fast-paced environment like SuperBike Factory.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and that you’re serious about contributing to the company.
