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- Tasks: Prepare motorcycles for collection and provide top-notch customer service.
- Company: Join SuperBike Factory, Europe's largest used motorcycle retailer with a fresh vision.
- Benefits: Enjoy Netflix membership, gym discounts, and health support.
- Why this job: Be part of a dynamic team in a growing, customer-focused motorcycle business.
- Qualifications: GCSEs in English & Maths, customer service experience, and strong organisational skills.
- Other info: Exciting career growth opportunities in a modern, data-driven environment.
The predicted salary is between 23400 - 28600 £ per year.
Salary: £26,000 DOE
Location: SuperBike Factory; Crawley
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. We have recently undergone a transformation from the ground up, with new leadership, smarter systems, and clearer ways of working. This has made us leaner, sharper, and fully focused on delivering straightforward, ride-ready bikes to more riders than ever before. Our growth mode is driven by rising volumes and strong demand, and we are building a team that can scale with it.
Overview
We have an exciting opportunity for a Motorcycle Progressor to join our rapidly growing team across our three UK sites. In this role, you will ensure that motorcycles are prepared for collection, providing exceptional customer service and maintaining high presentation standards. This role involves liaising with various departments to meet customer expectations throughout the motorcycle collection process, ensuring a seamless and satisfying experience.
What You’ll Be Doing Day-to-Day:
- Provide exceptional face-to-face customer service, ensuring that customers feel welcomed and valued during their visit.
- Ensure that motorcycles have passed through the workshop and are ready for customer collection.
- Manage direct interactions with customers, addressing any concerns and ensuring that all aspects meet their expectations upon collection.
- Coordinate with sales and workshop departments to fulfil customer requirements effectively.
- Conduct pre-collection inspections to identify and resolve any issues before the customer arrives.
- Ensure that motorcycles are cleaned to a high standard and presented appropriately for collection.
- Manage stock levels to ensure motorcycles for sale are effectively displayed in the showroom.
- Accurately book bikes into the system and manage related documentation and records.
- Photograph motorcycles for online listings, ensuring high-quality images represent the bikes accurately.
What We’re Looking For:
- Essential:
- GCSE English & Maths at Grade C or Grade 4 and above or equivalent.
- Previous experience in a customer service role demonstrating the ability to work under pressure.
- Proficient with CRM systems and Microsoft Office.
- Previous experience in valeting vehicles or motorcycles is preferred.
- Strong organisational skills with the ability to manage multiple priorities, alongside excellent verbal and written communication and interpersonal skills.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at SuperBike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes credit history and criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Motorcycle Progressor - Crawley employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorcycle Progressor - Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their values, recent changes, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of Motorcycle Progressor. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your passion for motorcycles! If you’ve got a love for bikes, let it show during your interview. Share any relevant experiences or stories that highlight your enthusiasm. It’ll make you stand out as someone who truly fits into the SuperBike culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Motorcycle Progressor - Crawley
Some tips for your application 🫡
Show Your Passion for Motorcycles: When you're writing your application, let your love for motorcycles shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and how it connects to the role of Motorcycle Progressor.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any relevant skills that match what we're looking for, like your ability to manage multiple priorities and work under pressure.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would with our customers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the SuperBike Factory team!
How to prepare for a job interview at SuperBike Factory
✨Know Your Bikes
Make sure you brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike ride-ready. This will not only impress the interviewers but also show your genuine interest in the role.
✨Customer Service Focus
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your skills.
✨Show Your Organisational Skills
The job requires managing multiple priorities, so be prepared to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks, especially in a fast-paced environment like a motorcycle dealership.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s growth plans, or how they ensure high presentation standards for their bikes. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
