Aftersales Manager in Crawley

Salary: £45,000 to £50,000

Location: SuperBike Factory, Crawley

Employment Type: Permanent, Full time

Who We Are

SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean we're now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before. That transformation puts us in growth mode. Volumes are rising, demand is strong, and we're building a team that can scale with it - people who want to work in a business that knows where it's going and how it's going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory.

Overview

We have a newly created opportunity for an Aftersales Manager who'll be responsible for the efficient day-to-day management of the aftersales operations, including workshop, parts, service and accessories, ensuring high standards in productivity, compliance, and customer experience. This role focuses on productivity and efficiency of the workshop department as well as full responsibility of aftersales revenue KPIs. High emphasis is placed on data collection and analysis, health and safety compliance, and people management, driving continuous improvement in both processes and performance.

What You'll Be Doing Day-to-Day:

• Lead day-to-day aftersales operations, maximising productivity across workshop and service functions
• Manage service planning, technician workloads, and rotas to meet operational demand
• Drive aftersales revenue opportunities across the full customer journey
• Ensure compliance with MOT, health and safety, GDPR, and Consumer Duty requirements
• Oversee team performance, including development, training, and PDPs
• Manage onboarding, performance reviews, and disciplinary processes where required
• Maintain high standards of housekeeping, tooling, and operational efficiency
• Monitor customer interactions, warranty cases, and reputation feedback
• Analyse aftersales performance data and implement improvement initiatives
• Control aftersales costs and report performance in line with P&L targets

What We're Looking For:

Essential:

• At least 1 year as an Aftersales Manager or Workshop Manager or similar operational leadership role operating multiple services
• Experience managing budget and profit performance of the aftersales function
• Experience of automotive environment
• Experience in the motorcycle industry is preferred
• Must have workshop technician qualifications
• Proficient with CRM systems and Microsoft Office.

Desirable:

• MOT Level 3, Lean Six Sigma Green Belt, IOSH Managing Safely, ILM Level 3, and relevant riding qualifications.

Benefits:

• Netflix Membership
• Discounted Gym Membership
• Group Life Assurance
• Staff Discount on Bikes and accessories
• Cycle to Work Scheme
• Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
• Enhanced Maternity, Paternity, and Sickness Pay

Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.

We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at SuperBike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes Credit history and Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.