At a Glance
- Tasks: Coordinate motorcycle preparation and ensure a smooth handover experience for customers.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Enjoy a competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic workplace with growth opportunities and ongoing training.
- Why this job: Be part of a passionate team delivering exceptional customer experiences in the motorcycle industry.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: SuperBike Factory, Donington
Job Type: Permanent | Full Time
Join Europe's Largest Used Motorcycle Retailer
At SuperBike Factory, we're passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we've continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
We're now looking for a Motorcycle Progressor / Customer Handover Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks.
Motorcycle Progressor / Customer Handover Agent - Donington in Chesterfield employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and supportive work culture that values teamwork and innovation. Located in Donington, our employees enjoy competitive salaries, comprehensive health and wellbeing support, and ongoing training opportunities, all while playing a crucial role in delivering exceptional customer experiences. Join us to be part of a fast-growing business where your contributions truly matter and where you can grow alongside your passion for motorcycles.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Handover Agent - Donington in Chesterfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a mate or in front of the mirror. Focus on how your previous customer service experience can relate to the role of Motorcycle Progressor. Confidence is key!
✨Tip Number 3
Show off your passion for motorcycles! If you’ve got any personal stories or experiences related to bikes, don’t hesitate to share them during your interview. It’ll help you stand out and show that you’re not just looking for any job, but this specific one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Motorcycle Progressor / Customer Handover Agent - Donington in Chesterfield
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being part of the motorcycle community.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills that match what we're looking for. A personal touch goes a long way!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining the SuperBike Factory team!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will show your passion for the industry and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. This role is all about delivering exceptional experiences, so showcasing your skills here is key.
✨Show Your Organisational Skills
Since the job involves managing multiple priorities, be ready to discuss how you stay organised in a fast-paced environment. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
