At a Glance
- Tasks: Coordinate motorcycle preparation and ensure exceptional customer service during handover.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering outstanding experiences for motorcycle enthusiasts.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27262 - 27262 € per year.
Salary: £27,262.95
Location: SuperBike Factory, Donington
Job Type: Permanent | Full Time
Join Europe's Largest Used Motorcycle Retailer
At SuperBike Factory, we're passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we've continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
We're now looking for a Motorcycle Progressor / Customer Satisfaction Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Satisfaction Agent - Donington in Castle Donington employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and supportive work culture in Donington. Our commitment to employee growth is reflected in our ongoing training opportunities and comprehensive benefits, including health and wellbeing support, competitive salaries, and unique perks like Netflix membership and discounted gym access. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Satisfaction Agent - Donington in Castle Donington
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, which will definitely impress.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how they handle customer feedback. This shows you're genuinely interested in the role and want to be part of the SuperBike family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the SuperBike Factory team!
We think you need these skills to ace Motorcycle Progressor / Customer Satisfaction Agent - Donington in Castle Donington
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the motorcycle community.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We’re looking for someone who can deliver exceptional customer service, so share examples that showcase your strengths in this area.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Motorcycle Progressor role. Remember, we want to know why you’re the best choice!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the SuperBike Factory team!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will show your passion for the industry and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond to resolve a customer's issue or enhance their experience. This role is all about delivering exceptional service, so showcasing your skills here is key.
✨Show Your Organisational Skills
Since the job involves coordinating between various teams, be ready to discuss how you manage multiple priorities. Share specific examples of how you've kept things organised in a fast-paced environment, which will demonstrate your ability to thrive in this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
