At a Glance
- Tasks: Coordinate motorcycle preparation and ensure a smooth handover experience for customers.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a passionate team and make every rider's experience memorable.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: SuperBike Factory, Donington
Job Type: Permanent | Full Time
Join Europe's Largest Used Motorcycle Retailer
At SuperBike Factory, we're passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we've continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
We're now looking for a Motorcycle Progressor / Customer Handover Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You'll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For
Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Motorcycle Progressor / Customer Handover Agent - Donington in Castle Donington employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and dynamic work environment in Donington. Our commitment to employee growth is reflected in our ongoing training opportunities, competitive benefits like gym memberships and health support, and a culture that values teamwork and innovation. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying the thrill of the motorcycle industry.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Handover Agent - Donington in Castle Donington
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and presentable. First impressions matter, especially in a customer-facing role like this one, so show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the SuperBike Factory team. So, get that application in and let’s get you on board!
We think you need these skills to ace Motorcycle Progressor / Customer Handover Agent - Donington in Castle Donington
Some tips for your application 🫡
Show Your Passion for Motorcycles:When writing your application, let your love for motorcycles shine through! Share any personal experiences or stories that highlight your enthusiasm for the motor trade. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Tailor Your Application:Make sure to customise your application to fit the Motorcycle Progressor role. Highlight relevant skills and experiences that match what we're looking for, like customer service experience or organisational skills. This shows us that you’ve done your homework and are serious about joining SuperBike Factory.
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language and check for any typos or errors. A polished application reflects your attention to detail, which is crucial for the role!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other exciting opportunities we have at SuperBike Factory!
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will show your passion for the industry and help you connect with the interviewers.
✨Customer Service is Key
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This role is all about creating a memorable experience, so highlight your skills in this area.
✨Practice Your Communication Skills
Since you'll be coordinating between various teams, strong communication is essential. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences.
✨Show Enthusiasm for the Role
Let your passion for motorcycles and customer service shine through during the interview. Be genuine about why you want to work at SuperBike Factory and how you can contribute to their mission of delivering an outstanding customer experience.
