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For Companies At a Glance
- Tasks: Lead aftersales operations, ensuring productivity and customer satisfaction in a dynamic environment.
- Company: Join SuperBike Factory, Europe's largest used motorcycle retailer with exciting growth opportunities.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Why this job: Be part of a modern, data-driven team making a real impact in the motorcycle industry.
- Qualifications: Experience in aftersales management and a passion for motorcycles are essential.
- Other info: Great career progression in a vibrant workplace focused on innovation.
The predicted salary is between 45000 - 50000 £ per year.
Salary: £45,000 to £50,000
Location: SuperBike Factory, Crawley
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up.
Overview
We have a newly created opportunity for an Aftersales Manager who'll be responsible for the efficient day-to-day management of the aftersales operations, including workshop, parts, service and accessories, ensuring high standards in productivity, compliance, and customer experience. This role focuses on productivity and efficiency of the workshop department as well as full responsibility of aftersales revenue KPIs. High emphasis is placed on data collection and analysis, health and safety compliance, and people management, driving continuous improvement in both processes and performance.
What You'll Be Doing Day-to-Day:
- Lead day-to-day aftersales operations, maximising productivity across workshop and service functions
- Manage service planning, technician workloads, and rotas to meet operational demand
- Drive aftersales revenue opportunities across the full customer journey
- Ensure compliance with MOT, health and safety, GDPR, and Consumer Duty requirements
- Oversee team performance, including development, training, and PDPs
- Manage onboarding, performance reviews, and disciplinary processes where required
- Maintain high standards of housekeeping, tooling, and operational efficiency
- Monitor customer interactions, warranty cases, and reputation feedback
- Analyse aftersales performance data and implement improvement initiatives
- Control aftersales costs and report performance in line with P&L targets
What We're Looking For:
Essential:
- At least 1 year as an Aftersales Manager or Workshop Manager or similar operational leadership role operating multiple services
- Experience managing budget and profit performance of the aftersales function
- Experience of automotive environment
- Experience in the motorcycle industry is preferred
- Must have workshop technician qualifications
- Proficient with CRM systems and Microsoft Office.
Desirable:
- MOT Level 3
- Lean Six Sigma Green Belt
- IOSH Managing Safely
- ILM Level 3
- Relevant riding qualifications.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes Credit history and Criminal record/DBS check.
Aftersales Manager employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to people in the motorcycle industry, especially those who work at SuperBike Factory. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by diving deep into the aftersales operations. Brush up on your knowledge of workshop management and customer service excellence. Show us you know your stuff and how you can drive productivity and efficiency!
✨Tip Number 3
Don’t just talk about your experience; bring data to the table! Be ready to discuss how you've improved KPIs in past roles. We love numbers, so show us how you can make a real impact on aftersales revenue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen and ready to join the SuperBike Factory team. Let’s get you on board!
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Show Your Passion for Motorbikes: When writing your application, let your love for motorbikes shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and our customers.
Highlight Relevant Experience: Make sure to showcase any experience you have in aftersales management or similar roles. We’re keen on seeing how your past roles have prepared you for this position, so don’t hold back!
Be Data-Driven: Since we focus heavily on data analysis, mention any experience you have with performance metrics or KPIs. Show us how you’ve used data to drive improvements in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SuperBike Factory!
How to prepare for a job interview at SuperBike Factory
✨Know Your Numbers
As an Aftersales Manager, you'll need to be comfortable with data. Brush up on key performance indicators (KPIs) related to aftersales revenue and workshop productivity. Be ready to discuss how you've used data in past roles to drive improvements.
✨Showcase Your Leadership Skills
This role involves managing a team, so be prepared to share examples of how you've led teams in the past. Talk about your experience with training, performance reviews, and how you handle challenges within a team setting.
✨Understand the Industry
Familiarise yourself with the motorcycle industry and SuperBike Factory's position within it. Knowing the latest trends and challenges can help you stand out. Mention any relevant experience or qualifications that relate to motorcycles or automotive environments.
✨Prepare for Compliance Questions
Given the emphasis on compliance with MOT, health and safety, and GDPR, expect questions around these topics. Prepare to discuss how you've ensured compliance in previous roles and any systems you've implemented to maintain high standards.
