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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage service appointments in a vibrant workshop environment.
- Company: Join SuperBike Factory, a leading name in the motorcycle industry with a passion for excellence.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Why this job: Kickstart your motorcycle career while helping customers find their perfect ride and accessories.
- Qualifications: Experience in customer service or automotive roles; a love for motorcycles is a plus!
- Other info: Dynamic team atmosphere with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Aftersales Advisor to join our workshop team in a dual role acting as a vital link between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department. Also as part of your role you’ll be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience.
What You’ll Be Doing Day-to-Day:
- Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories.
- Manage service bookings, workflows, and ensure technicians receive accurate job information.
- Advise customers on parts and accessories, coordinating with suppliers and stock as needed.
- Maintain accurate customer records, service documentation, and process payments.
- Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers.
- Uphold store presentation, brand values, and a high-quality customer experience.
Essential What We’re Looking For:
- Previous experience in a Parts, Clothing or Service Advisor role.
- Experience within the automotive or motorcycle industry.
- Familiarity with workshop management systems and parts catalogues.
- Comfortable in a fast-paced, customer-facing environment.
- Proficient with CRM systems and Microsoft Office.
Desirable:
- Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.
Benefits:
- Netflix Membership.
- Discounted Gym Membership.
- Group Life Assurance.
- Staff Discount on Bikes and accessories.
- Cycle to Work Scheme.
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline).
- Enhanced Maternity, Paternity, and Sickness Pay.
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
Aftersales Advisor – Donington employer: SuperBike Factory
Contact Detail:
SuperBike Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor – Donington
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, which will definitely impress.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of scenarios where you can demonstrate your ability to handle enquiries and recommend products. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Advisor – Donington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for motorcycles shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and helping customers find the right products.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or the automotive/motorcycle industry. We’re looking for specific examples that show how you've excelled in similar roles, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SuperBike Factory
✨Know Your Stuff
Familiarise yourself with the motorcycle industry and the specific services offered by the company. Brush up on your knowledge of parts, accessories, and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer enquiries or complaints. Think about how you would guide a customer through selecting accessories or managing service bookings. Practising these interactions can help you feel more at ease during the actual interview.
✨Show Your Passion
Let your enthusiasm for motorcycles shine through! Share any personal experiences or stories related to bikes, whether it's riding, repairing, or simply being a fan. This passion can set you apart from other candidates and demonstrate your commitment to the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific challenges faced in the aftersales department. This shows that you're engaged and serious about the position, plus it gives you valuable insights into what working there would be like.
