At a Glance
- Tasks: Coordinate motorcycle preparation and ensure exceptional customer service during handover.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering outstanding experiences for motorcycle enthusiasts.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 27262 - 27262 € per year.
Join Europe's Largest Used Motorcycle Retailer at SuperBike Factory, where we are passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry.
The Role
This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey.
What You'll Be Doing:
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We're Looking For:
- Essential Skills & Experience:
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
- Desirable:
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You'll Get:
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement: Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Satisfaction Agent in Adlington employer: SuperBike Factory
At SuperBike Factory, we pride ourselves on being Europe's largest used motorcycle retailer, offering a vibrant and dynamic work environment in Macclesfield. Our commitment to exceptional customer service is matched by our dedication to employee growth, providing ongoing training and development opportunities alongside competitive benefits such as gym memberships and mental health support. Join us to be part of a passionate team where your contributions directly enhance the customer experience and drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Satisfaction Agent in Adlington
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which is always a plus in the eyes of employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SuperBike Factory team. So, don’t wait—get your application in today!
We think you need these skills to ace Motorcycle Progressor / Customer Satisfaction Agent in Adlington
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the motorcycle community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We’re all about delivering an outstanding customer experience, so show us how you’ve done that in the past!
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at SuperBike Factory
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will not only impress your interviewers but also show your genuine interest in the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you’ve gone above and beyond to resolve a customer’s issue or enhance their experience. This is crucial for a role focused on customer satisfaction.
✨Show Your Organisational Skills
Since the job involves managing multiple priorities, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks, especially in a fast-paced environment like SuperBike Factory.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
