At a Glance
- Tasks: Manage payments, customer communication, and support the Transport Manager in daily operations.
- Company: Join SuperBike Factory, Europe's largest used motorcycle retailer with a vibrant team culture.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team and make a real impact in the transport department.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
The predicted salary is between 27262 - 27262 € per year.
Salary: £27,262.95
Location: Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Since our founding in 2010, we’ve grown quickly and continue to expand. We don’t just sell bikes – we’ve created a culture where teamwork, creativity, and passion are at the heart of everything we do. Here, you’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s always got your back.
Summary
The Payments & Transport Administrator will support daily operations of the Transport Department. This role involves managing communication between customers and drivers, processing payments, and ensuring administrative tasks are handled efficiently. The Payments & Transport Administrator plays a key role in ensuring that the department runs smoothly while delivering a high level of service to both customers and internal teams.
What You’ll Be Doing Day-to-Day
- Payment Processing: Make payments to customers using Nua Pay, ensuring accuracy and timeliness – Timely call management response, minimal waiting times.
- Customer Communication: Liaise with customers to arrange and confirm delivery and collection times for motorcycles. Driver communication, assisting with day-to-day enquiries via phone and messaging. Liaise with purchasing and sales department to support daily operations.
- Support for the Transport Manager: Provide administrative assistance to ensure the smooth running of the department.
- Data Entry: Accurately record transport schedules, customer details, and payment information in the system across all operational systems. Assist with managing inventory of bikes in movement between sites and container inventory.
- Issue Resolution: Proactively identify and resolve operational problems, ensuring minimal disruption – Core focus on the primary role but to support as necessary. Assist with consumables ordering for driver ancillary kit. Support Transport manager with ad hoc vehicle breakdowns to enable quick return of the vehicle back on the road.
Qualifications
- Previous administrative experience
- Ability to use own initiative, prioritise tasks and work well under pressure
- Proficient in the use of Microsoft Windows packages
- Ability to communicate effectively and professionally with members of staff, other organisations and the public
- High level of attention to detail
- Professional approach to work and when dealing with internal and external customers
- Experience in a transport or logistical industry
- Customer Service Experience – proven experience working in a customer service role, especially handling customer queries and issues
Benefits
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes – Credit history – Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Transport Administrator in Macclesfield employer: Superbike Factory Limited
SuperBike Factory is an exceptional employer located in Macclesfield, offering a vibrant work culture that prioritises teamwork, creativity, and passion. Employees enjoy a range of benefits including a Netflix membership, discounted gym access, and comprehensive health support, alongside opportunities for personal and professional growth within Europe’s largest used motorcycle retailer. With a commitment to employee well-being and a supportive team environment, SuperBike Factory is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry, especially those who work at SuperBike Factory. A friendly chat can open doors and give you insider info about the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or resolved issues in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like SuperBike Factory.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Transport Administrator in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Transport Administrator role. Highlight any relevant administrative experience and customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the transport industry and how your skills align with our values at SuperBike Factory. Keep it friendly and professional – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and what makes us tick!
How to prepare for a job interview at Superbike Factory Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payments & Transport Administrator. Familiarise yourself with payment processing systems like Nua Pay and brush up on your knowledge of transport logistics. This will show that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and drivers, be prepared to demonstrate your communication skills. Think of examples from your past experience where you effectively resolved customer queries or managed communications under pressure. This will highlight your ability to handle the day-to-day enquiries that come with the job.
✨Be Detail-Oriented
Attention to detail is crucial in this role, especially when it comes to data entry and payment processing. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This will reassure them that you can manage the administrative tasks efficiently.
✨Emphasise Teamwork and Initiative
SuperBike Factory values teamwork and creativity, so be ready to discuss how you've worked collaboratively in the past. Also, share examples of when you took the initiative to solve problems or improve processes. This will show that you align with their culture and are ready to contribute positively to the team.
