At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a fast-paced environment.
- Company: Join Europe’s largest used motorcycle retailer, SuperBike Factory.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and staff discounts on bikes.
- Other info: Great opportunity for growth in a dynamic and supportive workplace.
- Why this job: Be part of a passionate team that values innovation and teamwork.
- Qualifications: Experience in customer service or automotive roles is a plus.
The predicted salary is between 28000 - 28000 € per year.
Salary: £28,000
Location: SuperBike Factory, Crawley
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Founded in 2010, we’ve grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road‑ready bikes to every customer.
Our Culture
We don’t just fix bikes – we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s got your back.
Overview
We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital link between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department. Also, as part of your role you’ll be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience.
What You’ll Be Doing Day‑to‑Day
- Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories
- Manage service bookings, workflows, and ensure technicians receive accurate job information
- Advise customers on parts and accessories, coordinating with suppliers and stock as needed
- Maintain accurate customer records, service documentation, and process payments
- Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers
- Uphold store presentation, brand values, and a high-quality customer experience
What We’re Looking For
- Previous experience in a Parts, Clothing or Service Advisor role
- Experience within the automotive or motorcycle industry
- Familiarity with workshop management systems and parts catalogues
- Comfortable in a fast‑paced, customer‑facing environment
- Proficient with CRM systems and Microsoft Office
- Desirable: Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.
Benefits
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on bikes and accessories
- Cycle to Work Scheme
- Health
Aftersales Advisor employer: Superbike Factory Limited
At SuperBike Factory, we pride ourselves on being more than just Europe's largest used motorcycle retailer; we foster a vibrant work culture where teamwork and innovation thrive. As an Aftersales Advisor in Crawley, you'll enjoy a supportive environment that encourages personal growth, offers competitive benefits like discounted gym memberships and a Netflix subscription, and allows you to share your passion for motorcycles while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company! Research SuperBike Factory and understand their culture, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and aftersales roles. Think about your past experiences and how they relate to the job at SuperBike Factory – be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for motorcycles shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and our customers.
Tailor Your CV:Make sure your CV is tailored to the Aftersales Advisor role. Highlight any relevant experience in customer service or the automotive industry, and don’t forget to mention your familiarity with workshop management systems!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Superbike Factory Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of motorcycles and the aftersales process. Familiarise yourself with common parts, accessories, and services that SuperBike Factory offers. This will not only impress your interviewers but also show your genuine passion for the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for the Aftersales Advisor role, so be ready to share these stories!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the Aftersales Advisor role. It shows your interest in the position and helps you gauge if it's the right fit for you.
