At a Glance
- Tasks: Coordinate schedules, manage customer communications, and support a dynamic engineering team.
- Company: Reputable heating and plumbing services provider in South West London.
- Benefits: Full training, ongoing support, and a visible impact from day one.
- Other info: Join a close-knit team where your contributions truly matter.
- Why this job: Be the essential link in a busy team and thrive in a fast-paced environment.
- Qualifications: Experience in a customer-facing office role; multi-tasking and communication skills are key.
The predicted salary is between 27000 - 33000 £ per year.
Office Manager - Heating & Plumbing Services | South West London (Full-Time, In-Office)
Ever wondered what it's like to be the person everyone on a busy team relies on? This could be it.
We're hiring an Office Manager for a well-established, reputable heating and plumbing services provider in South West London.
The team is 16-18+ qualified engineers and around 6 apprentices, all backed by a small, close-knit office - and we're looking for the person who keeps it all running.
No two days look the same here.
One minute you're juggling the diary for a full team of engineers, the next you're calming down a customer whose boiler's just packed in, chasing a part, or turning around a quote.
If you love being the person who's five steps ahead of the chaos rather than three steps behind it, keep reading.
- What you'll be doing
- Coordinating job scheduling and diary management across the engineering team
- Keeping customers in the loop proactively - not just when they chase you
- Owning our CRM (Commusoft): logging jobs, updating statuses, and helping roll out its full functionality across the office and field
- Putting together quotes and following up on proposals
- Ordering parts and coordinating logistics
- Invoicing completed jobs
- Fielding calls and enquiries, and resolving issues calmly and professionally
- Directing engineers to reactive/urgent jobs and re-prioritising on the fly
- Supporting engineers and apprentices with everyday admin and queries
What we're looking for
- Experience in a fast-paced, customer-facing office role within a service industry (B2C essential)
- No plumbing or heating background needed - the technical know-how already sits with the team
- A natural multi-tasker who thrives on staying ahead of a moving workload
- Calm, confident and professional under pressure, with quick-thinking instincts
- Comfortable picking up new systems fast - you'll be central to getting the most out of our CRM
- Strong written and verbal communication skills
- Highly organised, with a sharp eye for detail
- A genuine team player with a can-do attitude
- What's on offer
Full training and a proper settling-in period while you learn the ropes, ongoing support from an experienced and long-standing team, and a role that sits right at the heart of the business - where the impact you make is visible from day one.
#J-18808-Ljbffr
Office Manager employer: Superb People
Join a dynamic, family-owned children's enrichment education brand that prioritises the growth and well-being of its employees. With a strong focus on strategic talent acquisition, you'll have the opportunity to shape hiring strategies across a network of 60+ locations while enjoying a supportive work culture that values individual contributions. Benefit from comprehensive perks including private health insurance, enhanced leave policies, and opportunities for professional development, all while making a meaningful impact in the lives of children.
