At a Glance
- Tasks: Own and optimise the operational backbone using AI, automation, and data-driven decision making.
- Company: Dynamic independent estate agency in South West London with a focus on innovation.
- Benefits: Competitive salary, 25 days leave, pension scheme, and dedicated training budget.
- Other info: Enjoy flexibility, direct access to leadership, and opportunities for career growth.
- Why this job: Redesign business operations and make a real impact with your ideas and creativity.
- Qualifications: 2+ years in operations, strong AI tool experience, and CRM management skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: South West London (Office-Based with Flexibility) Full-Time
Build the Operating System of a Modern Estate Agency. The best independent businesses are no longer competing on headcount. They're competing on systems, automation, data, and AI. We're looking for a Operations Administrator to own the technology, automation, and operational infrastructure of a high-performing independent estate agency. This is a rare opportunity to redesign how a business operates, using modern tools, AI workflows, and data-driven decision making.
You'll work directly with senior leadership, with the autonomy to improve processes, implement automation, and build the systems that help the business perform better every quarter. This isn't an administrative role. It's a builder role.
The Opportunity
You'll take ownership of the agency's operational backbone — CRM, marketing systems, portals, reporting, data management, and AI-powered workflows. Your mission is simple: make the business more efficient, more scalable, and more intelligent. You'll identify manual processes, redesign workflows, implement automation, and create the reporting infrastructure that drives better decision-making. If you've ever looked at a clunky process and immediately thought, "there's a better way to do this," you'll fit right in.
What You'll Be Responsible For
- AI & Workflow Automation
- Design and implement AI-powered workflows across the business
- Configure and optimise tools including ChatGPT, Claude, Gemini, CRM AI features, and marketing automation platforms
- Build automated processes for enquiry handling, client follow-up, sales progression, compliance, and reporting
- Use integration tools such as Zapier, Make, or similar platforms to connect systems and eliminate manual work
- CRM & Data Management
- Own and optimise the company's CRM as the single source of truth
- Maintain data quality and process consistency
- Ensure listings, instructions, and customer information flow accurately across platforms
- Improve forecasting accuracy through better pipeline management and reporting
- Marketing Systems & Lead Generation
- Manage portal and marketing platform integrations
- Optimise lead capture, website feeds, and campaign performance
- Ensure marketing activity is measurable and ROI-focused
- Create operational systems that support social media and digital marketing activity
- Reporting & Business Intelligence
- Build and maintain KPI dashboards and management reporting
- Produce accurate pipeline forecasting with clear risk indicators
- Create visibility across business performance using data and automation
- Deliver actionable insights that support strategic decision-making
What We're Looking For
We're prioritising systems thinking, operational excellence, and AI capability over property experience. The right person may come from operations, RevOps, SaaS, fintech, marketing operations, professional services, healthcare administration, or another process-driven environment.
Essential Experience
- 2+ years' experience in Operations, Revenue Operations, Systems Management, Business Operations, or a similar role
- Strong practical experience using AI tools such as ChatGPT, Claude, or Gemini in a business environment
- Experience configuring and managing CRM platforms such as Salesforce, HubSpot, Pipedrive, Zoho, Monday.com, Reapit, Street, or similar
- Hands-on experience building automations using Zapier, Make, n8n, or equivalent tools
- Strong analytical and reporting skills, including spreadsheet proficiency and KPI dashboard creation
- Excellent written communication skills
- A proactive mindset with a passion for improving systems and processes
Desirable
- Estate agency or property sector experience
- Experience with Street CRM or Spectre
- Basic coding knowledge (Python, JavaScript, SQL)
- Experience with Airtable, Notion, Retool, or other no-code tools
- Marketing automation experience
What You'll Get
- Competitive salary
- 25 days annual leave plus bank holidays
- Pension scheme
- Office-based role with sensible flexibility
- Direct access to decision-makers and genuine ownership of your work
- Dedicated training budget for AI, automation, CRM, and systems development
- The opportunity to shape how a growing business operates for years to come
Apply
If you're excited by AI, automation, systems design, and operational improvement—and want the freedom to implement your ideas rather than ask for permission—we'd love to hear from you.
Operations Administrator in Richmond employer: Superb People Ltd
Join a forward-thinking independent estate agency in South West London, where you will have the unique opportunity to shape the operational backbone of the business. With a strong focus on innovation, automation, and data-driven decision-making, we offer a dynamic work culture that encourages autonomy and creativity. Enjoy competitive benefits, including a dedicated training budget and flexible office arrangements, while working closely with senior leadership to drive meaningful change and enhance efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Richmond
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We think you need these skills to ace Operations Administrator in Richmond
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Superb People Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Superb People Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Superb People Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
