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For Companies At a Glance
- Tasks: Lead customer success and governance in Business Banking, focusing on onboarding and compliance.
- Company: Join a dynamic team serving banks and financial institutions with a commitment to excellence.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer experiences while ensuring regulatory compliance.
- Qualifications: 3+ years in business banking or governance, with strong knowledge of UK regulations and client onboarding.
- Other info: Ideal for those passionate about finance and customer service in a regulated environment.
The predicted salary is between 36000 - 60000 £ per year.
MAIN OBJECTIVES: The Customer Excellence and Governance Manager will lead the customer success and governance function within the Business Banking unit, specifically supporting the Transaction Banking Division that serves regulated entities such as banks and non-bank financial institutions (NBFIs). This pivotal role will focus on regulated client onboarding, account management, first-line risk and compliance controls, quality assurance, and continuous improvement of customer experience. The role ensures a seamless balance between delivering exceptional client service and maintaining strong governance, regulatory adherence, and operational resilience.
Key Responsibilities
- Customer Onboarding and Enablement
- Risk and Compliance Management (First Line of Defence)
- Customer Experience and Relationship Management
- Policy and Procedure Alignment
- Incident and Issue Resolution
- Training and Education
- Performance Monitoring and Reporting
- Data Governance and Security
- Strategic Support and Upselling
- Collaboration with Other Functions
EXPERIENCE AND SKILLS REQUIRED:
- 3+ years of experience in business banking, transaction banking, client onboarding, or governance roles, preferably within a regulated financial institution.
- Strong knowledge of regulated entity onboarding (banking/NBFI clients) and transaction banking products.
- Deep understanding of UK regulatory environment (FCA, AML, PSD2, GDPR).
- Experience in risk management, operational controls, and first-line defence activities.
- Proven ability to deliver high-quality customer experiences while maintaining governance standards.
- Excellent communication, relationship management, and stakeholder engagement skills.
- Analytical mindset with ability to manage complex issues and drive resolution.
- Proficiency in CRM systems, onboarding platforms, and digital banking technologies.
- Success by meeting key business targets individually and/or collectively within a team.
- Proven success of increasing share of wallet.
- Structured, organised and methodical in your day-to-day planning.
- Ability to interact, persuade and influence key stakeholders.
- Understanding of services required by Financial Institutions such as Foreign Exchange, all types of Payments, and Client savings services, and the intricacies within each of these schemes.
- Knowledge of UK regulatory compliance requirements, AML/Financial Crime and risk management principles is preferred.
Governance Manager employer: Superb People Ltd
Contact Detail:
Superb People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance Manager
✨Tip Number 1
Familiarise yourself with the UK regulatory environment, especially FCA, AML, and GDPR. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and governance.
✨Tip Number 2
Network with professionals in the business banking and transaction banking sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends and challenges in governance roles.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've managed complex issues in previous roles. Be ready to discuss specific situations where you improved customer experience while adhering to governance standards.
✨Tip Number 4
Brush up on your CRM and onboarding platform knowledge. Being proficient in these technologies will set you apart, as they are crucial for effective client onboarding and relationship management in this role.
We think you need these skills to ace Governance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business banking, transaction banking, and governance roles. Emphasise your understanding of the UK regulatory environment and any specific achievements related to client onboarding and risk management.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you are a great fit for the Governance Manager role. Mention your experience with regulated entities and how you can contribute to enhancing customer experience while ensuring compliance and governance.
Showcase Relevant Skills: When detailing your skills, focus on those that align with the job description, such as communication, relationship management, and analytical abilities. Provide examples of how you've successfully managed complex issues or improved customer experiences in previous roles.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or participated in that focused on continuous improvement within customer service or governance. This could include training programmes, policy alignment, or performance monitoring efforts that demonstrate your proactive approach.
How to prepare for a job interview at Superb People Ltd
✨Showcase Your Regulatory Knowledge
Make sure to highlight your understanding of the UK regulatory environment, including FCA, AML, and GDPR. Prepare specific examples of how you've navigated these regulations in previous roles, as this will demonstrate your expertise and readiness for the Governance Manager position.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on customer experience, be ready to discuss how you've successfully managed client relationships in the past. Share stories that illustrate your ability to balance exceptional service with governance and compliance requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding risk management and incident resolution. Think of scenarios where you had to make tough decisions or manage complex issues, and be prepared to explain your thought process and outcomes.
✨Highlight Your Analytical Skills
Given the analytical mindset required for this role, prepare to discuss how you've used data to drive decisions or improve processes. Bring examples of performance monitoring or reporting you've done, and how it contributed to better governance or customer experiences.
