Account Manager - Fashion Clothing

Job Title: Account Manager – 1-Year Maternity Cover (Luxury Client Accounts) Location: East London Contract: Fixed-Term, 12 Months (Maternity Cover) Industry: Bespoke Luxury Clothing Are you a client-focused Account Manager with a flair for luxury service and a passion for fashion? Join a fast-growing bespoke clothing company creating premium, custom outfits for the world’s most discerning clientele in the luxury lifestyle sector. This is a 1-year maternity cover contract where you’ll be the main point of contact for a portfolio of VIP and High-Net-Worth Individual (HNWI) clients, overseeing every detail from enquiry through to quote sign-off. What You’ll Be Doing: Client Relationship Management & VIP Account Handling Act as Account Manager for high-profile and VIP clients, delivering an elevated level of service. Handle bespoke requests with confidentiality, speed, and discretion. Provide proactive solutions and real-time updates, ensuring expectations are exceeded. Deliver a white-glove experience with timely, consultative service tailored to each client’s needs. Maintain strong client retention by building relationships and anticipating needs. Sales Administration & Reporting Prepare accurate, thoughtful quotes reflecting previous orders and bespoke requirements. Identify upselling opportunities by introducing new products, seasonal lines, or updated designs. Track and report revenue against targets, and implement strategies to close any gaps. Produce regular reports on team activity and revenue performance. Contribute to department strategy, new processes, and IT system enhancements. Project Coordination & Communication Ensure seamless communication with clients via email, phone, and WhatsApp. Coordinate with internal teams to track order progress and manage logistics. Update CRM systems and maintain accurate client records to ensure continuity and clarity. Team Leadership Mentor and support Account Executives, offering training and guidance on best practices. Monitor team workflow and performance, ensuring the highest service standards are met. Collaborate with the CEO and COO on refining processes and enhancing team efficiency. Play a key role in onboarding and developing new team members. About You: Experience in account management, ideally in luxury fashion brand or working with HNWI\’s Exceptional interpersonal and communication skills with a confident, client-first approach. Proactive, well-organised and capable of managing multiple projects under pressure. Tech-savvy, with experience using CRMs and Google Workspace. Willingness to travel for meetings and international events when required.