Account Manager (Fashion)

Job Title: Account Manager – 1-Year Maternity Cover (Luxury Client Accounts)

Location: East London

Contract: Fixed-Term, 12 Months (Maternity Cover)

Industry: Bespoke Luxury Clothing

Are you a client-focused Account Manager with a flair for luxury service and a passion for fashion?

Join a fast-growing bespoke clothing company creating premium, custom outfits for the world’s most discerning clientele in the luxury lifestyle sector.

This is a 1-year maternity cover contract where you’ll be the main point of contact for a portfolio of VIP and High-Net-Worth Individual (HNWI) clients, overseeing every detail from enquiry through to quote sign-off.

What You’ll Be Doing:

Client Relationship Management & VIP Account Handling

• Act as Account Manager for high-profile and VIP clients, delivering an elevated level of service.
• Handle bespoke requests with confidentiality, speed, and discretion.
• Provide proactive solutions and real-time updates, ensuring expectations are exceeded.
• Deliver a white-glove experience with timely, consultative service tailored to each client’s needs.
• Maintain strong client retention by building relationships and anticipating needs.

Sales Administration & Reporting

• Prepare accurate, thoughtful quotes reflecting previous orders and bespoke requirements.
• Identify upselling opportunities by introducing new products, seasonal lines, or updated designs.
• Track and report revenue against targets, and implement strategies to close any gaps.
• Produce regular reports on team activity and revenue performance.
• Contribute to department strategy, new processes, and IT system enhancements.

Project Coordination & Communication

• Ensure seamless communication with clients via email, phone, and WhatsApp.
• Coordinate with internal teams to track order progress and manage logistics.
• Update CRM systems and maintain accurate client records to ensure continuity and clarity.

Team Leadership

• Mentor and support Account Executives, offering training and guidance on best practices.
• Monitor team workflow and performance, ensuring the highest service standards are met.
• Collaborate with the CEO and COO on refining processes and enhancing team efficiency.
• Play a key role in onboarding and developing new team members.

About You:

• Experience in account management, ideally in luxury fashion brand or working with HNWI\’s
• Exceptional interpersonal and communication skills with a confident, client-first approach.
• Proactive, well-organised and capable of managing multiple projects under pressure.
• Tech-savvy, with experience using CRMs and Google Workspace.
• Willingness to travel for meetings and international events when required.