Company Description
Super Tramp Sunderland is Sunderland's premier trampoline park, offering a dynamic and engaging environment for people of all ages. Known for being a top destination for fun and fitness, the park features an innovative space for recreational and professional activities. With a focus on safety, fun, and exceptional customer service, Super Tramp Sunderland continues to set the standard for active entertainment in the area.
Role Description
This full-time, on-site role based in Sunderland is for an Assistant Manager who will play a key role in overseeing daily operations at Super Tramp Sunderland. Responsibilities include supervising staff, ensuring exceptional customer experiences, maintaining a safe environment, managing inventory, and supporting marketing initiatives. The Assistant Manager will also handle scheduling, conflict resolution, and ensure compliance with company and safety standards.
Qualifications
- Strong supervisory and team management skills, including the ability to lead and motivate a team effectively
- Excellent interpersonal and customer service skills to ensure positive guest experiences
- Organizational and time management abilities to handle diverse tasks and prioritize efficiently
- Basic knowledge of health and safety regulations to maintain a safe environment for both staff and guests
- Experience in managing inventory and supporting local marketing initiatives is a plus
- Proficiency in using standard office and scheduling software is preferred
- Previous experience in hospitality or recreational businesses is highly beneficial
- Flexibility to work weekends, holidays, and varied shifts as required by the business
