At Super Smart Service Ltd, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.
We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.
Location:
Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SL
What You’ll Do
- Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
- Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
- Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
- Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
- Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
- Identify opportunities for service expansion and support client growth through value-added solutions.
What You’ll Need
- Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
- Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
- Excellent communication and relationship-building abilities.
- Experience with logistics platforms, WMS, or order management systems is a plus.
- Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
- Fluent in both Chinese (Mandarin) and English.
Why CIRRO
- Competitive pay and benefits
- Fast-growing, tech-forward company
- Collaborative, global team culture
- Room for growth in a high-impact role
Super Smart Service Ltd is an equal opportunity employer.
Customer Service Specialist in Luton employer: Super Smart Service Ltd
Super Smart Service Ltd (SSS) is an exceptional employer, offering a dynamic work environment in the heart of the West Midlands. With a strong focus on employee growth and development, SSS provides opportunities for career advancement within a large-scale multinational logistics company. The inclusive culture fosters diversity and collaboration, ensuring that every team member feels valued and empowered to contribute to our mission of delivering reliable warehousing solutions and timely services.
