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For Companies At a Glance
- Tasks: Create daily order manifests and coordinate collections for our busy warehouse.
- Company: Join Super Smart Service Ltd, a global leader in logistics and warehousing solutions.
- Benefits: Enjoy competitive wages, monthly bonuses, and flexible working hours.
- Why this job: Be part of a dynamic team supporting major brands like Tiktok and Amazon.
- Qualifications: Fluent in Mandarin and English; strong communication and IT skills required.
- Other info: Entry-level position with opportunities for growth in a fast-expanding company.
The predicted salary is between 22000 - 24000 £ per year.
About the Company
Super Smart Service Ltd (SSS) is a multinational logistics company under Zong Teng Group, established in December 2015 in the UK. Our mission is to provide cross-border e-sellers and local online retailers such as Tiktok, Shein, eBay, and Amazon with reliable warehousing business and timely delivery service platforms on international platforms. The operation started by providing reliable fulfilment warehousing solutions and prompt final mile distribution service. Over the past few years, we have formed strong working relationships with partners like Royal Mail, Yodel, Evri, China Post, DPD, XDP, Palletways, as well as Goodcang, YunExpress, and other logistic giants. Currently, our warehouses have expanded all over the world with 18 warehouses in the UK, and the business is still expanding continually. We have sites in Walsall, Lichfield, Cannock, Worcester, Wolverhampton, and Stone.
About The Role
- Create manifests of daily orders for warehouse collection requirements.
- Assist with daily collection exceptions; coordinate daily collection capacity between warehouse and third-party carrier.
- Use a specific system to create daily orders, shipping labels, and collection bookings.
- Support the customer service team for daily order delivery exceptions.
- Manage email correspondence and forward messages to relevant personnel as necessary.
- Order supplies from carriers when needed and keep track of all supplies in and out.
- Obtain and organise relevant data, analyse anomalies, and summarise findings.
- Assist and optimise billing exceptions between the carrier and our account.
- Support internal transport planning, including driver work routes, addressing emergency transportation needs, communicating with drivers, and monitoring vehicle conditions.
The ideal Candidate
- Must have a valid visa to work in the UK (this position does not sponsor visas).
- Professional and adaptable communication style; must be fluent in Mandarin/Chinese and English, as communication with HQ in China is required.
- Supply chain or related background is advantageous but not essential.
- Holding a UK driving license is advantageous but not essential.
- Strong numeracy, literacy, and IT skills.
- Proactive attitude and enthusiastic approach.
- Attention to detail, self-motivated, team player, and hard-working.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Working Hours: 9:00-17:30, 176 hours per month (flexibility is required).
Wages: £26,200 to 28,000 with monthly KPI bonus.
Seniority level: Entry level
Employment type: Full-time
Industries: Transportation, Logistics, Supply Chain, and Storage
Contact Detail:
Super Smart Service Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Specialist – Mandarin Speaking
✨Tip Number 1
Make sure to brush up on your Mandarin and English communication skills. Since you'll be liaising with HQ in China, demonstrating fluency in both languages during any conversations or interviews will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the logistics and supply chain industry. Understanding the basics of warehousing, fulfilment, and transportation will help you speak confidently about the role and show your enthusiasm for the field.
✨Tip Number 3
Network with current employees or professionals in the logistics sector. Engaging with them can provide insights into the company culture at Super Smart Service Ltd and may even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you handle pressure. The role requires managing multiple tasks and addressing exceptions, so having examples ready that showcase your ability to stay organised and proactive will impress the hiring team.
We think you need these skills to ace Channel Specialist – Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Channel Specialist position. Tailor your application to highlight relevant skills, especially your fluency in Mandarin and English.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience, particularly in logistics or supply chain roles. Emphasise any relevant skills such as IT proficiency, attention to detail, and your ability to manage multiple tasks.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive attitude and ability to work under pressure, as these are key traits for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Super Smart Service Ltd
✨Showcase Your Language Skills
Since the role requires fluency in Mandarin and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Logistics Industry
Familiarise yourself with the logistics and supply chain sector, especially how it relates to e-commerce platforms like Tiktok and Amazon. Being able to discuss current trends or challenges in the industry will show your enthusiasm and knowledge about the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in managing daily collection exceptions or handling customer service issues. Think of examples from past experiences where you successfully navigated similar situations.
✨Highlight Your Attention to Detail
The role involves managing data and tracking supplies, so emphasise your attention to detail. Be ready to provide examples of how you've ensured accuracy in previous roles, whether through meticulous record-keeping or thorough analysis of data.
