HR Specialist in Birmingham

Our company, Super Smart Service Ltd (SSS), established in December 2015 in West Midlands, UK, is a large-scale multinational logistics company under the Zong Teng Group. Our main business is to provide Chinese domestic cross-border e-sellers and local online retailers in the UK with reliable warehousing and timely delivery service platforms on international platforms. We have formed strong working relationships with partners like Royal Mail, Yodel, Evri, China Post, DPD, XDP, Palletways, Goodcang, YunExpress, and other logistic giants. Currently, our warehouses have expanded all over the world with 18 warehouses in the UK.

About the Role: We are seeking a proactive, commercially aware HR Specialist to deliver business-focused HR services across several UK warehouse locations. This pivotal role requires the HR Specialist to work closely with managers and employees to provide expert advice and guidance on HR matters, ensuring compliance with UK employment laws while fostering a positive and productive workplace environment.

Job types: Working hours: Monday to Friday, 9am to 5:30pm (flexibility required). Contract type: Full time. Willingness to work in different locations based on business needs.

• Serve as the first point of contact for HR-related queries across designated business areas, collaborating with warehouse management to align HR strategies with business objectives.
• Manage day-to-day HR activities, including recruitment, onboarding, payroll processing, and employee exit procedures.
• Support all employee relations matters, including disciplinaries, grievances, and absence management.
• Ensure that online employee records, work hours, and other system data are kept up to date in real time.
• Identify and report on business needs related to growth, wellbeing, attrition, and risk, translating strategy into actionable programs, operations, or activities.
• Conduct HR upskilling workshops to promote best practices and coach warehouse managers on HR policy matters.
• Ensure compliance with UK employment laws and company policies to minimize risks.

• Must have a valid visa to work in the UK; the position offers the possibility of a skilled work visa.
• A solid background in HR or a related field, with experience influencing senior management and key stakeholders.
• Fluent in both verbal and written English and Chinese, as communication with HQ in China is required.
• Ideally experienced with onboarding, creating HR documentation, and managing basic payroll, risk, and compliance issues.
• A consultative, solution-oriented mindset, capable of managing multiple priorities and driving business change.
• Excellent communication and relationship-building skills, with the ability to influence and negotiate effectively.
• Passionate about leadership development, coaching, and fostering a culture of continuous improvement.

• Leave Benefits: 28 days of leave per year.
• Gifts: Special gifts for major events, including birthdays, childbirth, and select public holidays.
• Company Pension: A pension plan to help secure your future.
• Free Parking: Convenient parking options for your car.
• Continuous Development: Access to ongoing training, coaching, and career development opportunities.

At SSS, we value diversity and strive to create an inclusive workplace where everyone feels respected and supported. We welcome applications from individuals of all identities and encourage a culture of equality and fairness in everything we do.