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- Tasks: Lead technical onboarding for merchants and troubleshoot payment integration issues.
- Company: Super Payments, a disruptive fintech company focused on free payments.
- Benefits: Flexible working, share options, learning opportunities, and your birthday off!
- Why this job: Join a fast-growing team and make a real impact in the payments industry.
- Qualifications: Experience in technical customer-facing roles and strong understanding of REST APIs.
- Other info: Dynamic start-up environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Super Payments is on a mission to power free payments for businesses and create more rewarding shopping experiences for customers. By removing payment fees and passing savings back to customers, we are disrupting the payments industry while helping businesses increase sales and loyalty. With Buy Now Pay Later (BNPL) free for merchants and 0% card payment processing, Super provides businesses with a powerful way to reduce costs, grow sales, and reward customers.
Our Values:
- Customer obsessed: We only succeed when our customers do.
- Move fast: Build, test, and improve quickly. Progress matters more than perfection.
- Own it: Be accountable, solve problems, and make it happen.
- Be open: Act with honesty and respect. Transparency builds trust.
- Win together: Collaboration beats ego every time.
The Role:
As a Technical Implementation / Solutions Engineer at Super Payments, you will play a key role in helping merchants successfully adopt our payment solutions. You will lead the end-to-end technical onboarding process from guiding API integrations and troubleshooting issues to ensuring merchants go live smoothly. Acting as the technical bridge between our customers and internal teams, you will diagnose problems, recommend best-practice solutions, and deliver an exceptional onboarding experience. This role combines hands-on technical problem-solving with close collaboration across Sales, Product, and Engineering to help merchants get the most out of Super's platform.
What You’ll Be Doing:
- Technical Onboarding & Implementation: Lead the technical onboarding process for new merchants from initial API integration through to go-live. Provide hands-on support with REST API integrations, debugging code issues, and troubleshooting payment flows. Guide merchants through plugin installations and configurations across various e-commerce platforms. Create and maintain technical documentation, integration guides, and best practice resources.
- Merchant Support & Problem-Solving: Act as the primary technical contact for merchant queries both during and after implementation. Diagnose and resolve technical issues working with internal engineering teams when needed. Conduct technical discovery calls to understand merchant requirements and recommend optimal integration approaches. Support Account Executives with technical demos and ongoing merchant issues.
- Cross-functional Collaboration: Partner with Account Executives to identify technical blockers and accelerate deal closure. Provide feedback to product and engineering teams on merchant pain points, feature requests, and integration challenges. Contribute to the evolution of our merchant-facing technical resources and self-service tools. Share knowledge across the business, championing technical best practices.
We Love to Hear From You If You:
- Have 2-5 years of experience in a technical customer-facing role (Solutions Engineer, Integration Engineer, Technical Account Manager, or similar).
- Possess a strong understanding of REST APIs, webhooks, SQL, and modern integration patterns.
- Have hands-on experience with debugging code and troubleshooting technical issues (bonus if you're comfortable reading JavaScript or TypeScript).
- Have experience in payments, fintech, or e-commerce.
- Are familiar with e-commerce platforms (Shopify, WooCommerce, Magento, etc.).
- Exhibit excellent communication skills and can translate complex technical concepts for non-technical audiences.
- Have a problem-solving mindset with the ability to work independently and navigate ambiguity.
- Are experienced using tools like Postman, browser developer tools, and API documentation.
- Have a customer-first mentality with a genuine desire to help merchants succeed.
- Are comfortable working in a fast-paced, evolving start-up environment where priorities can shift quickly.
Our Benefits:
- Tax advantage Share Options
- Choice of Laptop - Macbook or Windows
- Flexible working model
- Work from home set up
- Learning & Development opportunities
- Contributory Pension Scheme
- Team lunch and social evenings
- Your birthday off plus one Revival day
- Referral bonus (£2000)
If you are excited about sharing the adventure, joining a growing team with big ambitions, and you are really great at what you do, then apply now! Super Payments is an equal opportunity employer embracing diversity in all its forms and fostering an inclusive environment. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, neurodiversity status, pregnancy, or trade union membership. Please let us know if you require any reasonable adjustments at any point during the application and/or recruitment process.
Technical ImplementationSolutions Engineer employer: Super Payments
Contact Detail:
Super Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical ImplementationSolutions Engineer
✨Tip Number 1
Get to know the company inside out! Research Super Payments, their mission, and values. This way, when you chat with us, you can show how your skills align with our goals and demonstrate that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on REST APIs, debugging, and any relevant tools like Postman. We want to see you in action, so being prepared will help you shine during those hands-on discussions.
✨Tip Number 3
Don’t just focus on your technical abilities; showcase your problem-solving mindset too! Share examples of how you've tackled challenges in previous roles. We love a candidate who can think on their feet and come up with creative solutions.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to take the first step in joining our awesome team at Super Payments.
We think you need these skills to ace Technical ImplementationSolutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Implementation/Solutions Engineer role. Highlight your experience with REST APIs, troubleshooting, and any relevant e-commerce platforms to show us you’re the perfect fit!
Show Off Your Problem-Solving Skills: We love a good problem-solver! In your application, share specific examples of how you've tackled technical challenges in the past. This will help us see how you can contribute to our mission of making payments free for businesses.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to understand your skills and experiences without having to decode complex terms!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Super Payments
✨Know Your APIs
Make sure you brush up on your knowledge of REST APIs and how they work. Be prepared to discuss your experience with API integrations and troubleshooting, as this role heavily relies on these skills. Practising some common integration scenarios can really help you stand out.
✨Showcase Problem-Solving Skills
During the interview, be ready to share specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your problem-solving mindset and how you’ve navigated ambiguity in previous roles. This will demonstrate that you can think on your feet and tackle challenges head-on.
✨Communicate Clearly
Since you'll be translating complex technical concepts for non-technical audiences, practice explaining your past projects or technical challenges in simple terms. This will show that you can effectively communicate with merchants and internal teams alike, which is crucial for this position.
✨Embrace Collaboration
Be prepared to discuss how you've worked cross-functionally in previous roles. Share examples of how you've partnered with sales or product teams to overcome technical blockers. This aligns with Super Payments' value of winning together and shows that you're a team player who can contribute to a collaborative environment.