UX Designer New London

Our mission is to use data and AI to make payments free for businesses, so that everyone wins. By removing payment fees and passing savings back to customers, we are disrupting the payments industry while helping businesses increase sales and loyalty. With Buy Now, Pay Later (BNPL) free for merchants and 0% card payment processing, Super gives businesses a powerful way to reduce costs, grow sales, and reward customers. Already trusted by thousands of businesses and more than 4 million customers, Super is growing fast, supported by leading investors including Accel, Union Square Ventures and LocalGlobe, and led by Samir Desai, founder and former CEO of Funding Circle.

Our Values

• Customer obsessed: We only succeed when our customers do.
• Move fast: Build, test and improve quickly. Progress matters more than perfection.
• Own it: Be accountable, solve problems, and make it happen.
• Be open: Act with honesty and respect. Transparency builds trust.
• Win together: Collaboration beats ego every time.

UX Designer

At Super Payments, we believe exceptional Product Design is a deeply collaborative, end‑to‑end process. We are looking for a holistic, T‑shaped Product Designer who is as comfortable consuming user research as they are translating those insights into slick, highly usable experiences. You will sit at the intersection of user needs, business goals, and technical feasibility. We value high‑impact, systems‑based design. Your ability to leverage and evolve our existing design system to architect an elegant new interaction, streamline an onboarding flow, or test a meaningful copy update is what will drive your success here.

To guide your design decisions, you’ll be surrounded by a close‑knit, cross‑functional squad: fantastic developers, a dedicated data team, smart product managers, fellow designers, and most importantly real customers. You will own the experience of your workstream, tracking conversion and engagement metrics to ensure our customers are easily navigating our product. We are a customer‑obsessed team where user research is the bedrock of our product strategy. We don't rely on hunches; we validate our hypotheses to ensure our designs genuinely enrich our customers' experiences and drive measurable product success. We actively encourage you to pitch bold ideas, take calculated design risks, and test radical new paradigms to see what truly resonates with our users.

You will be responsible for:

• End‑to‑End Ownership: Leading design initiatives for your workstream, driving features from initial problem definition to scaled rollout and optimization.
• Prototyping & Iteration: Taking concepts from rough wireframes to high‑fidelity, interactive prototypes for rapid user testing and stakeholder alignment.
• Calculated Experimentation and Optimisation: Challenging the status quo by pitching and prototyping bold, innovative ideas. We want you to take design risks and validate those big swings through testing and user feedback.
• Data‑Informed Design: Conducting research and partnering closely with our data team to generate, consume, and translate qualitative feedback and quantitative metrics into actionable product improvements.
• Solving Complex Problems: Navigating financial UX challenges by balancing usability, accessibility, and cognitive load with business conversion goals.
• Systems Thinking: Leveraging and actively contributing to our existing design system to architect elegant flows and ensure efficient, consistent handoffs for development.
• Cross‑Functional Collaboration: Working hand‑in‑hand with Product Managers to help shape the roadmap, and clearly rationalise design decisions to Engineering to ensure the shipped product matches your vision.
• Market Awareness: Keeping a pulse on the fintech landscape, competitor products, and emerging interaction patterns to ensure our experiences remain modern, intuitive, and deeply trusted by our users.

Requirements and skills:

• Experience: Proven experience as a Product Designer (or a UX Designer with a strong track record of end‑to‑end product delivery).
• Core Capabilities: A deep understanding of interaction design, information architecture, and how to apply them to complex, highly transactional web and mobile applications.
• Tooling & DesignOps: Expertise in modern product design workflows. We love Figma, Protopie, and Dovetail, but we highly value your ability to adapt, utilise emerging AI tools, and introduce us to new DesignOps efficiencies.
• Communication: Exceptional communication and storytelling skills. You can confidently articulate the "why" behind your design decisions to business stakeholders, developers, and fellow designers.
• Domain Knowledge: Experience navigating the unique user trust and friction challenges of fintech, banking, or complex SaaS products is a massive plus, especially with international markets (EUR/US), but not essential.

The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

Our Benefits

• Tax advantage Share Options
• Flexible working model
• Work from home setup

Super Payments is an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive environment. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, neurodiversity status, pregnancy or trade union membership. Please let us know if you require any reasonable adjustments at any point during the application and/or recruitment process.