At a Glance
- Tasks: Execute and optimise CRM campaigns to enhance customer engagement and retention.
- Company: Join a fast-growing, internationally recognised online gaming business.
- Benefits: Hybrid work options, career growth opportunities, and a dynamic team environment.
- Other info: Collaborate with talented teams and work with innovative CRM technologies.
- Why this job: Make a direct impact on customer experiences in the exciting online casino industry.
- Qualifications: Experience in CRM or customer engagement roles; analytical skills are a plus.
The predicted salary is between 40000 - 50000 £ per year.
Ready to take your CRM career to the next level? We're looking for a CRM Executive to join a fast-growing, internationally recognised online gaming business. This is an exciting opportunity for a CRM professional with a passion for customer engagement, retention marketing, data-driven decision making, and the online casino industry.
As a key member of the CRM team, you'll play an important role in delivering engaging customer experiences, driving retention strategies, and optimising the customer lifecycle across the UK market.
What You'll Be Doing
- Executing and optimising CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, and Landing Pages
- Developing customer segmentation strategies to improve engagement and retention
- Analysing customer behaviour, campaign performance, and key KPIs using tools such as Tableau and Excel
- Managing promotional calendars and coordinating with stakeholders across Marketing, Compliance, Analytics, and Product teams
- Supporting customer lifecycle initiatives from planning and execution through to reporting and optimisation
- Troubleshooting automated journeys and CRM workflows
- Working closely with creative teams to deliver impactful customer communications
- Collaborating with external casino providers on new game launches and promotional opportunities
What We're Looking For
- Experience in CRM, Customer Retention, Lifecycle Marketing, Marketing Automation, or Customer Engagement roles
- Previous experience within iGaming and/or Sports Betting is preferable not essential
- Strong analytical skills with the ability to interpret data and identify actionable insights
- Excellent project management and stakeholder management abilities
- High attention to detail and ability to manage multiple campaigns simultaneously
- Experience with CRM platforms and automation tools
Nice to Have
- Understanding of player behaviour and customer retention strategies
Why Apply?
- Join a market-leading global gaming business
- Work with innovative CRM and data technologies
- Make a direct impact on customer engagement and retention
- Collaborate with talented teams across multiple international markets
- Excellent opportunities for career growth and development
Location
Location: United Kingdom (Hybrid/Office-based depending on location)
Customer Relationship Management Executive employer: Super Group (SGHC)
At Super Group, we pride ourselves on being an exceptional employer that champions growth, innovation, and a supportive work culture. As part of our dynamic Corporate Development team in London, you'll have the opportunity to engage in high-impact projects while benefiting from comprehensive learning and development programmes designed to supercharge your career. With a focus on employee wellbeing and a commitment to integrity and teamwork, we ensure that every team member feels valued and empowered to make a meaningful impact.
