At a Glance
- Tasks: Drive eCommerce growth by managing key digital partnerships and executing strategic plans.
- Company: Join Suntory, a leading global soft drinks company with a diverse portfolio.
- Benefits: Enjoy a supportive work environment, career growth opportunities, and a focus on work-life balance.
- Other info: Be part of a diverse and inclusive workplace that values your unique skills.
- Why this job: Make a real impact in the fast-paced eCommerce landscape with innovative strategies.
- Qualifications: Experience in eCommerce account management and strong commercial judgement required.
The predicted salary is between 50000 - 65000 £ per year.
Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe.
As our Key Account Manager - eCommerce you will shape and accelerate Suntory’s eCommerce growth by managing and developing strategic partnerships with our key digital customers. You will be responsible for driving profitable growth, increasing online share and executing our long‑term eCommerce strategy across key eCommerce customers (e.g. pureplay, online grocery and emerging channels). This role is critical in ensuring our brands win online by delivering best‑in‑class execution, building category leadership and embedding a digital-first growth mindset across the organization. Success in this role looks like delivering accelerated eCommerce growth across key customers, with clear improvements in profitability, visibility, and conversion.
What You'll Do
- Strategic Account Leadership
- Own and lead the long‑term strategy and joint business plans for assigned key accounts.
- Develop deep, collaborative partnerships to position Suntory as a preferred, strategic supplier.
- Translate brand and channel strategy into customer‑specific growth plans.
- Commercial & Growth Delivery
- Deliver net sales, profit, and market share targets across all managed accounts.
- Own the online P&L, including trade investment strategy, promotional planning, forecasting and performance delivery.
- Own retail media strategy and investment across managed accounts, driving visibility, conversion and ROI in line with commercial priorities.
- Identify growth opportunities across pack price architecture, range and distribution, using performance analysis to develop clear, actionable plans that drive sustainable and profitable growth.
- Own visibility and conversion across customers, through effective content optimisation, retail media activation, and algorithm understanding.
- Set the standard for best‑in‑class digital shelf execution across availability, search, content, ratings & reviews and share of voice, working closely with the Online Activation Executive to deliver.
- Channel & Capability Development
- Champion a test and learn mindset across customers and initiatives, delivering robust post-campaign analysis and clear commercial insights to continuously improve performance and ROI.
- Proactively identify and translate external market trends, digital innovation and best in class eCommerce practices into actionable recommendations that inform Suntory’s strategy and execution.
- Cross‑Functional Leadership
- Lead customer planning and delivery for assigned accounts, coordinating cross‑functional stakeholders across Marketing, Sales, Supply Chain, Finance, Category and Digital teams to deliver aligned, high‑quality execution.
- Influence the internal commercial agenda by acting as the voice of the online customer and shopper, applying strong eCommerce expertise and best‑in‑class practices to inform decision‑making.
What's in it for you
Joining Suntory isn’t just about taking on a role, it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good. Our People and Culture team are a team that genuinely care about creating a great experience for our employees and we would love you to be part of it.
What You need to be successful
- Proven experience owning and growing eCommerce accounts, delivering sales, profit and share targets.
- Strong commercial judgement, with the ability to balance short-term performance delivery with long-term growth.
- Demonstrated experience across key eCommerce execution levers, including retail media, search and digital shelf optimisation to drive visibility and conversion.
- Strong commercial experience managing online trade investment, pricing and promotional strategy to deliver profitable growth.
- Ability to translate data and performance insight into clear, commercially actionable plans.
- Confident operating in a hands‑on role, combining strategic thinking with direct ownership of execution.
- Strong influencing skills, able to shape decisions across cross‑functional stakeholders in a matrix organisation.
- Comfortable operating in evolving environments with changing platforms, tools and technology, with the ability to quickly learn and apply new approaches to improve performance and efficiency.
Experience
- Experience managing key eCommerce customers (e.g. Amazon, online grocery platforms or similar).
- Demonstrated ownership of online P&L and budgeting, including delivery of Joint Business Plans.
- Experience driving performance across retail media, search and digital shelf to improve visibility, conversion and sales.
- Track record of identifying and delivering growth opportunities across range, pricing and promotions.
- CPG experience preferred.
Ways of Working
- Takes ownership and delivers with pace and accountability.
- Curious and proactive, constantly identifying opportunities to improve performance.
- Collaborative, building strong partnerships internally and externally.
Our DEI Commitment
At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic. Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.
eCommerce Key Account Manager in Uxbridge employer: Suntory Holdings Limited
Suntory is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. As an eCommerce Key Account Manager, you will benefit from a supportive environment that prioritises work-life balance and offers ample opportunities for professional growth, all while collaborating with inspiring leaders in a fast-paced industry. Join us to be part of a team that values innovation and encourages you to dream big, making a meaningful impact on our beloved brands.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Key Account Manager in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Suntory or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Suntory’s brands and their eCommerce strategies. Show us you’re not just another candidate; demonstrate your passion for their products and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Key Account Manager. Highlight your successes in managing eCommerce accounts and driving growth – we want to hear your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Suntory team and ready to take on the challenge.
We think you need these skills to ace eCommerce Key Account Manager in Uxbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the eCommerce Key Account Manager role. Highlight your relevant experience in managing eCommerce accounts and driving growth, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use numbers and examples to illustrate how you've delivered sales, profit, and market share targets in previous roles.
Be Authentic:We want to get to know the real you! Let your personality shine through in your application. Share your passion for eCommerce and how you can contribute to our mission of Growing for Good.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Suntory Holdings Limited
✨Know Your Numbers
As an eCommerce Key Account Manager, you'll need to demonstrate your ability to manage online P&L and deliver on sales targets. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how you’ve used data to inform your strategies.
✨Showcase Your Strategic Thinking
This role requires a strong strategic mindset. Prepare to talk about how you've developed long-term strategies for key accounts in the past. Think about specific joint business plans you've created and how they led to growth. Be ready to explain your thought process and the outcomes.
✨Demonstrate Cross-Functional Collaboration
You'll be working with various teams, so it's crucial to show that you can influence and collaborate effectively. Have examples ready of how you've worked with marketing, sales, and supply chain teams to achieve common goals. Highlight any challenges you faced and how you overcame them.
✨Stay Ahead of Digital Trends
Suntory values innovation, so be prepared to discuss the latest eCommerce trends and how they could impact the business. Research current digital marketing strategies and be ready to share your insights on how to leverage them for growth. Showing that you're proactive about learning will impress your interviewers.
