At a Glance
- Tasks: Lead distillery tours, host tastings, and deliver exceptional customer service.
- Company: Join Suntory Global Spirits, a leader in premium spirits with a rich heritage.
- Benefits: Gain valuable experience in a dynamic industry with opportunities for growth.
- Other info: Work in a vibrant environment with diverse teams and career development opportunities.
- Why this job: Be part of an iconic brand and inspire visitors with your passion for whisky.
- Qualifications: Customer service skills, excellent communication, and a can-do attitude required.
The predicted salary is between 24000 - 36000 £ per year.
Suntory Global Spirits is a world leader in premium spirits with beloved iconic brands, rooted in more than 200 years of heritage and craftsmanship. Our values are deep‑rooted, and we aspire to live our purpose to ‘Inspire the Brilliance of Life’ in everything we do. Our ambition is to become the World’s Most Admired Premium Spirits Company, not only for our brands but also for the experiences we create, how we bring people together, our marketing and innovation, and the positive impact we have on the world.
The spirits industry is an exciting, dynamic and fast‑paced business. Suntory Global Spirits is the third‑largest premium spirits company in the world, and this role offers the opportunity to be at the heart of our global business. Working within the Brand Home, representing one of Scotland’s most unique whiskey brands, you will promote Laphroaig to visitors and industry colleagues worldwide. Every day is different, with a wide variety of responsibilities ranging from tour guiding and whisky specialist to retailer, requiring a dynamic, adaptable, motivated individual.
Role Responsibilities- Learn the history and heritage of the distillery and communicate this to visitors.
- Lead all distillery tours and on/off‑site tastings, ensuring service excellence.
- Work across all areas of the visitor centre including hosting groups, retail shop and tasting bar.
- Host each level of distillery tour, delivering high‑standard customer service.
- Manage opening and closing of premises.
- Assist with stock takes, counts, daily banking and reconciliation.
- Handle administrative duties: respond to customer emails, process sales orders and organise daily diary.
- Collaborate with the Visitor Centre Manager to define annual goals/objectives.
- Work with the operations team to ensure operational procedures and H&S practices are rigorously followed.
- Maintain visitor centre facilities to a high standard of cleanliness.
- Undertake training for development and on‑site health and safety.
- Perform weekend work and occasional evenings as required.
- Drive and passion for delivering excellent customer service and experience.
- Excellent communication and interpersonal skills, with a can‑do attitude.
- Good listening and questioning skills.
- Proficiency in Microsoft Word, Excel and PowerPoint.
- Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
- Proven ability to work on own initiative and build/maintain excellent relationships with key stakeholders.
- Strong drive and desire to succeed with high levels of energy, focus and ambition.
- Ability to multi‑task in a demanding environment.
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
Visitor Centre Assistant employer: Suntory Global Spirits
At Suntory Global Spirits, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to engage with diverse teams across international markets. Located in a dynamic environment, we offer a unique blend of creativity and entrepreneurial spirit, ensuring that every team member can unleash their potential while contributing to our mission of crafting premium spirits that resonate globally.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Assistant
✨Tip Number 1
Get to know the brand inside out! Dive into Laphroaig's history and heritage so you can share it passionately with visitors. The more you know, the better you'll connect with guests and showcase your enthusiasm.
✨Tip Number 2
Practice your tour guiding skills! Whether it's leading a tasting or hosting a group, being confident and engaging is key. Try rehearsing with friends or family to get comfortable with your delivery.
✨Tip Number 3
Show off your customer service skills! Be ready to demonstrate your can-do attitude and excellent communication. Think of examples from past experiences where you went above and beyond for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Suntory Global Spirits.
We think you need these skills to ace Visitor Centre Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the spirits industry shine through! We want to see your drive and passion for delivering excellent customer service, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your CV and cover letter for the Visitor Centre Assistant role. Highlight your communication skills and any experience you have in hospitality or customer service, as these are key for us at Suntory Global Spirits.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well, so we can easily see how your skills and experiences align with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, and you'll be one step closer to joining our team at Suntory Global Spirits!
How to prepare for a job interview at Suntory Global Spirits
✨Know Your Spirits
Before the interview, dive deep into the history and heritage of Laphroaig and Suntory Global Spirits. Familiarise yourself with their iconic brands and what makes them unique. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Visitor Centre Assistant, so be ready to discuss these scenarios.
✨Practice Your Communication
Since this role involves leading tours and engaging with visitors, practice your communication skills. You might want to rehearse a short presentation about Laphroaig or conduct a mock tour with a friend. This will help you feel more confident and articulate during the actual interview.
✨Demonstrate Your Adaptability
The job requires a dynamic and adaptable individual, so think of times when you've successfully managed multiple tasks or adapted to changing circumstances. Be prepared to share these stories to highlight your ability to thrive in a fast-paced environment.
