Bowmore Accommodation Assistant Manager in Rochester

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity? Reporting to the Bowmore Accommodation Manager, the post holder will have responsibility for the day‑to‑day operation (including off‑site events and online sales), with the aim of delivering a world‑class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities

• Deputise for the Bowmore Accommodation Manager, including weekend and evening working as required.
• Provide administration, finance and reporting support as required.
• Provide support with online reservation platforms and systems.
• Oversee the day‑to‑day activities of The Harbour Inn Team.
• Work closely with the Manager to define annual goals/objectives.
• Work with the team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Prepare, cook and serve the food and beverage options available to our guests.
• Housekeeping duties as required.
• Lead the training and development of new recruits and existing colleagues, whilst ensuring training records are kept up to date.
• Attend site meetings (team briefings, distillery operations, H&S etc.) when required.
• Ensure Visitor Centre facilities are maintained to a high standard of cleanliness at all times.

Key Skills & Competencies

• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a “can do” attitude.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written skills and able to deliver presentations to a wide and varied audience.
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
• Strong drive and desire to succeed with high levels of energy, focus and ambition.
• Ability to multi‑task in a demanding environment.

Key Behaviours

• Can deal with demanding situations in a calm, professional and controlled manner.
• Works with integrity and fairness at all times and has the respect of all colleagues.
• Works well as part of a team whilst retaining an air of respected authority.
• Adaptable to colleague and customer demands with the ability to make the correct decision in a variety of situations.
• Friendly, charismatic, pragmatic personality.
• Encourages open and honest discussion and feedback.

Key Relationships

• Bowmore Accommodation Manager and Team Members.
• Visitor Centre Operations and Development Manager.
• Internal and External Stakeholders including brand marketing, tour operators, Suntory Global HR and Finance, amongst others.

Qualifications

• Has 2-3 years’ experience of leading a team in a management capacity, including allocation of resource, colleague training, motivating teams and customer service delivery standards.
• Understanding of budgets, forecasting and P&L accounts.
• Current Driving License.
• Previous experience within the hospitality, retail and/or tourism sector is desirable.

Please note this role is Part Time and based on the Isle of Islay. While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.