At a Glance
- Tasks: Lead distillery tours, host tastings, and deliver exceptional customer service.
- Company: Join Suntory Global Spirits, a top player in the premium spirits industry.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Experience in hospitality or retail is a plus; driving license desirable.
- Why this job: Be at the heart of whisky culture and share your passion with visitors worldwide.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
The spirits industry is an exciting, dynamic and fast‑paced business. Suntory Global Spirits is the third‑largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business. Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world. Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.
Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world‑class premium brand experience that will enhance the brand image and deliver value to the business.
Role Responsibilities- Learn the history and heritage of the distillery and be able to communicate this to visitors.
- Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
- Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
- Host all levels of tours of the distillery, delivering high standards of customer service.
- Responsible for opening and closing premises.
- Assist with stock takes and counts.
- Daily banking and reconciliation.
- Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
- Work closely with the Visitor Centre Manager to define annual goals/objectives.
- Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
- Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
- Drive and passion for delivering excellent customer service and experience.
- Excellent communication and interpersonal skills, with a 'can do' attitude.
- Have good listening and questioning skills.
- Good knowledge of Microsoft Word, Excel and PowerPoint.
- Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
- Experience in presenting to a wide range of audiences.
- Awareness of Suntory Global Spirit brands and the company values.
- Charismatic, possessing the ability to educate and inspire through storytelling.
- Current Driving License is desirable.
- Previous experience within the hospitality, retail and/or tourism sector is desirable.
Visitor Centre Assistant in Oldmeldrum employer: Suntory Global Spirits
Suntory Global Spirits is an exceptional employer, offering a vibrant work culture that thrives on passion and innovation within the dynamic spirits industry. As a Visitor Centre Assistant, you will enjoy a unique opportunity to engage with visitors from around the globe, while benefiting from comprehensive training, career development opportunities, and a supportive team environment that values your contributions. Located at the heart of one of the world's most prestigious whisky brands, this role promises a rewarding experience where every day brings new challenges and the chance to grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Assistant in Oldmeldrum
✨Tip Number 1
Get to know the company inside out! Research Suntory Global Spirits and Glen Garioch, so you can chat confidently about their history and values during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your storytelling skills! Since you'll be leading tours and engaging with visitors, think of a few captivating stories about whisky or the distillery that you can share. This will help you connect with your audience and make the experience memorable.
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you've gone above and beyond for customers in past roles. Think of specific examples that highlight your 'can do' attitude and ability to adapt to different situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at the Visitor Centre.
We think you need these skills to ace Visitor Centre Assistant in Oldmeldrum
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the spirits industry shine through. We want to see that you’re genuinely excited about promoting Glen Garioch and sharing its story with visitors.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality, retail, or tourism. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills in customer service and communication.
Be Personable:Since this role involves a lot of interaction with visitors, it’s important to convey your personality in your application. Use a friendly tone and share anecdotes that demonstrate your ability to engage and inspire others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the heart of our global business.
How to prepare for a job interview at Suntory Global Spirits
✨Know Your Whisky
Before the interview, dive deep into the history and heritage of Glen Garioch. Familiarise yourself with the distillery's story and the unique aspects of their whisky. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to ensure a great experience for customers. This role is all about creating memorable moments, so let them know you can do just that!
✨Practice Your Presentation Skills
Since you'll be leading tours and tastings, practice presenting in front of friends or family. Focus on engaging storytelling techniques that can captivate an audience. The more comfortable you are presenting, the more confident you'll appear during the interview.
✨Be Ready for Teamwork Questions
This role requires collaboration with various teams, so be prepared to discuss how you've worked effectively in a team setting. Think of specific instances where you contributed to a group goal or helped resolve a conflict. Highlighting your adaptability and communication skills will be key!
