At a Glance
- Tasks: Act as a bridge between business and IT, resolving end-user issues efficiently.
- Company: Join Suntory Global Spirits, a leader in the beverage industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for global project involvement.
- Other info: Great chance to grow your career in a vibrant, global company.
- Why this job: Make a real difference by enhancing user experience and supporting innovative technology.
- Qualifications: 3+ years in IT support, with skills in Windows 11 and Office 365.
The predicted salary is between 29700 - 36300 £ per year.
Suntory Global Spirits in London is seeking an IT Service Delivery Analyst to act as a liaison between the business and IT, taking ownership of end-user issues and resolving tickets in Service Now within SLA.
You will support software to hardware, document resolutions, and participate in global projects.
The role requires at least 3 years in a similar position, experience with Windows 11, Office 365, In Tune, Entra, and Papercut; ITIL is a plus.
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IT Service Delivery Analyst – End-User Support employer: Suntory Global Spirits
At Suntory Global Spirits, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to engage with diverse teams across international markets. Located in a dynamic environment, we offer a unique blend of creativity and entrepreneurial spirit, ensuring that every team member can unleash their potential while contributing to our mission of crafting premium spirits that resonate globally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst – End-User Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Suntory Global Spirits values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Suntory Global Spirits might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Suntory Global Spirits!
✨Direct Apply to Suntory Global Spirits
Let's not forget to apply directly through the Suntory Global Spirits website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst – End-User Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Suntory Global Spirits.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Suntory Global Spirits. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Suntory Global Spirits
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
