IT Service Delivery Analyst – End-User Support

IT Service Delivery Analyst – End-User Support

Full-Time 29700 - 36300 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Act as a bridge between business and IT, resolving end-user issues efficiently.
  • Company: Join Suntory Global Spirits, a leader in the beverage industry.
  • Benefits: Competitive salary, dynamic work environment, and opportunities for global project involvement.
  • Other info: Great chance to grow your career in a vibrant, global company.
  • Why this job: Make a real difference by enhancing user experience and supporting innovative technology.
  • Qualifications: 3+ years in IT support, with skills in Windows 11 and Office 365.

The predicted salary is between 29700 - 36300 Β£ per year.

Suntory Global Spirits in London is seeking an IT Service Delivery Analyst to act as a liaison between the business and IT, taking ownership of end-user issues and resolving tickets in Service Now within SLA.

You will support software to hardware, document resolutions, and participate in global projects.

The role requires at least 3 years in a similar position, experience with Windows 11, Office 365, In Tune, Entra, and Papercut; ITIL is a plus.

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IT Service Delivery Analyst – End-User Support employer: Suntory Global Spirits

At Suntory Global Spirits, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to engage with diverse teams across international markets. Located in a dynamic environment, we offer a unique blend of creativity and entrepreneurial spirit, ensuring that every team member can unleash their potential while contributing to our mission of crafting premium spirits that resonate globally.

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Contact Details:

Suntory Global Spirits Recruitment Team

We think you need these skills to ace IT Service Delivery Analyst – End-User Support

End-User Support
ServiceNow
Windows 11
Office 365
InTune
Entra
Papercut