Visitor Centre Assistant in Isle of Islay

Suntory Global Spirits is a world leader in premium spirits with beloved iconic brands, rooted in more than 200 years of heritage and craftsmanship. Our values are deep-rooted, and we aspire to live our purpose to ‘Inspire the Brilliance of Life’ in everything we do. Our ambition is to become the World’s Most Admired Premium Spirits Company. We want to be Most Admired not only for our incredible brands, but also for the brilliant experiences we foster, the ways in which we bring people together, the impactful marketing and innovation we deliver, and for the positive impact we have on the world around us.

The following position is open in Islay, Scotland. What makes this a great opportunity? The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business. Working within the Brand Home, representing one of Scotland’s most unique Whiskey brands, you will have the unique opportunity to promote Laphroaig to visitors and industry colleagues from all over the world. Every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world-class premium brand experience that will enhance the brand image and deliver value to the business.

• Learn the history and heritage of the distillery and be able to communicate this to visitors.
• Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
• Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
• Host all levels of tours of the distillery, delivering high standards of customer service.
• Responsible for opening and closing premises.
• Assist with stock takes and counts.
• Daily banking and reconciliation.
• Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
• Work closely with the Visitor Centre Manager to define annual goals/objectives.
• Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
• Undertake training for development and on-site health and safety.
• Weekend work and occasional evenings will be required.

• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a ‘can do’ attitude.
• Good listening and questioning skills.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
• Strong drive and desire to succeed with high levels of energy, focus and ambition.
• Ability to multi-task in a demanding environment.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.