Technical Services Manager - FTC role

This is a 12-to-15-month maternity FTC role.

Who We Are

Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe.

About your role

You are an experienced quality and food safety professional with a strong background in FMCG, food, or beverage manufacturing. You bring a deep understanding of GFSI-approved standards, including FSSC, ISO, AIB, and retailer requirements. You are confident leading HACCP at an advanced level and have proven experience managing audits, resolving non‑conformances, and driving continuous improvement. You thrive in operational environments, communicate effectively at all levels, and use data to make balanced, risk‑based decisions. As a people‑focused leader, you know how to coach, develop, and inspire teams to deliver consistently high performance.

What You'll Do

In this role, you ensure that quality and food safety systems remain effective, compliant, and future‑ready. You oversee and develop the Technical Services Team, ensuring they have the capability, direction, and support needed to excel. You manage the internal audit programme, lead the site during external audits, and ensure corrective actions are completed in a timely and robust manner. You provide leadership in root cause analysis and incident investigation, manage consumer complaints for the site, and report all quality and food safety KPIs. You also coordinate validation activities, support the introduction of digital quality systems such as SAP QM, and safeguard the site through strong governance of non‑conformance, held stock, and technical change. Throughout, you promote world‑class quality standards, continuous improvement, and alignment with regulatory and industry expectations.

What's in it for you

Joining Suntory isn’t just about taking on a role, it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good. Our People and Culture team are a team that genuinely care about creating a great experience for our employees and we would love you to be part of it.

What You need to be successful

Success in this role requires a degree in a science or engineering discipline, along with several years of experience in food or beverage manufacturing environments. You bring strong knowledge of GFSI standards, experience as a lead auditor, and advanced expertise in HACCP, ideally at Level 4. You understand UK and EU legislation relating to food and beverage safety and have hands‑on experience with systems such as SAP QM and other IT‑based quality platforms. You combine technical strength with strategic thinking, enabling you to make informed, commercially balanced decisions. Your leadership skills are well‑developed, allowing you to coach, motivate, and inspire a high‑performing team. You are analytical, resilient, collaborative, and confident in managing multiple priorities in a dynamic operational environment.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic. Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.