At a Glance
- Tasks: Lead a team to enhance supply chain collaboration and improve customer experience.
- Company: Join Suntory, a top global soft drinks company with beloved brands.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel.
- Other info: Suntory is committed to diversity and inclusion in the workplace.
- Why this job: Be part of a customer-first culture that values innovation and teamwork.
- Qualifications: Experience in Supply Chain Management and strong communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Who We Are
Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe
About your role
You will be responsible for enhancing the end-to-end supply chain collaboration between our business and key customers and lead a team of two who do a similar role for additional customers.
These roles are essential to our business & are almost permission to trade in the eyes of our customers, showing we care about servicing their needs.
Through a ‘customer-first’ mindset you will foster strong relationships to improve supply chain processes and drive mutual growth through efficient and innovative ways of working.
You will be a connector between commercial plans & execution and help us to continually enhance and evolve our Customer Experience through seamless operations, improved service levels, and overall increased customer satisfaction
What You'll Do
Foster Collaboration – Internally & Externally
In this newly created role, you will have the responsibility of setting up the team & creating the collaboration agenda for the GB business. This covers all areas in how we want to work & whom we should work with to grow our businesses.
You will build a network of contacts across our customer’s Supply Chain Function and conduct regular Face to Face meetings (such as 30-60-90s) to review performance, align on upcoming plans and identify new improvement opportunities.
You will facilitate cross-functional meetings for SBF GB&I and the customer to discuss and resolve supply chain challenges and unlock enhanced supply capabilities that enable both our businesses to enhance our processes. This may involve using data from agencies such as Kantar, as well as working with our field team agencies.
Facilitate Seamless Operations
Using the available systems, you will monitor KPIs daily on Key metrics (such as inbound service & inventory levels) to root cause any issues and look for any opportunities.
You’ll be in daily/regular conversations with the customer, interrogating their data & recommending solutions to maximise daily on shelf availability.
You will lead the process ensuring we have a collaborative forecast with our customers, aligning both the demand (base, promotion & events) and managing long term forecasting, sharing knowledge & strategies.
You will track & monitor all aspects of promotions from ensuring products are set up, orders are on time, volume is across the network & of sufficient amounts to lead to no out of stocks on shelf & then make recommendations throughout on opportunities to maximise sales / minimise over stocks
Deliver Continuous Improvement
You will identify opportunities & implement best practices to enhance efficiency, reduce costs, and improve service levels across our e2e supply chains
You’ll ensure your team is efficient in the services you provide & use industry insight to help us evolve and lead in the space of Customer Collaboration
Leadership & Coaching
You’ll play a pivotal role in supporting the wellness, capability and development of your team
You will support your team with Customer meetings when escalation has been requested or deemed essential
What's in it for you
Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe
What You need to be successful
Solid experience in Supply Chain Management including Line Management
Excellent communication and interpersonal skills, layered with strong stakeholder engagement skills and an ability to lead, inform and engage multi-functional teams
Strong negotiation skills & someone that has experience from within sales or customer facing collaboration roles previously.
Proven ability to build and maintain strong customer relationships, and who is self-starter attitude that unlocks results
Adaptable and resilient, with the ability to navigate complexity and ambiguity through effective problem-solving and analytical skills
Flexible & able to travel to Customers throughout the UK c40% per week
Our DEI Commitment
At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.
Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.
Senior Customer Collaboration Manager in Uxbridge employer: Suntory Beverage & Food GB&I
Suntory is an exceptional employer that champions a dynamic and inclusive work culture, offering employees the chance to engage with some of the nation's most beloved brands. With a strong focus on personal and professional growth, employees benefit from leadership opportunities, continuous improvement initiatives, and a commitment to diversity and inclusion. Located in the UK, this role provides the unique advantage of fostering collaboration across various customer supply chains, ensuring a meaningful impact on both the business and its partners.
Contact Details:
Suntory Beverage & Food GB&I Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Collaboration Manager in Uxbridge
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Suntory Beverage & Food GB&I, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Senior Customer Collaboration Manager.
We think you need these skills to ace Senior Customer Collaboration Manager in Uxbridge
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Suntory Beverage & Food GB&I. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Suntory Beverage & Food GB&I and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Suntory Beverage & Food GB&I
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Suntory Beverage & Food GB&I.
✨Research Specific Challenges Faced by Suntory Beverage & Food GB&I
Look into any unique supply chain challenges Suntory Beverage & Food GB&I might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
