Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance supply chain collaboration and improve customer satisfaction.
- Company: Join Suntory, a top soft drinks company with a diverse portfolio loved by millions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a customer-first culture that values innovation and teamwork.
- Qualifications: Experience in supply chain management and strong communication skills are essential.
- Other info: Flexible travel across the UK is required, approximately 40% of the time.
The predicted salary is between 42000 - 63000 £ per year.
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Suntory Beverage & Food GB&I
Talent Acquisition Specialist at Suntory | Caring and Responsive | Passionate about working for a company with incredible values and a great culture
Who We Are
Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe
About your role
You will be responsible for enhancing the end-to-end supply chain collaboration between our business and key customers and lead a team of two who do a similar role for additional customers.
These roles are essential to our business & are almost permission to trade in the eyes of our customers, showing we care about servicing their needs.
Through a ‘customer-first’ mindset you will foster strong relationships to improve supply chain processes and drive mutual growth through efficient and innovative ways of working.
You will be a connector between commercial plans & execution and help us to continually enhance and evolve our Customer Experience through seamless operations, improved service levels, and overall increased customer satisfaction
What You\’ll Do
Foster Collaboration – Internally & Externally
In this newly created role, you will have the responsibility of setting up the team & creating the collaboration agenda for the GB business. This covers all areas in how we want to work & whom we should work with to grow our businesses.
You will build a network of contacts across our customer’s Supply Chain Function and conduct regular Face to Face meetings (such as 30-60-90s) to review performance, align on upcoming plans and identify new improvement opportunities.
You will facilitate cross-functional meetings for SBF GB&I and the customer to discuss and resolve supply chain challenges and unlock enhanced supply capabilities that enable both our businesses to enhance our processes. This may involve using data from agencies such as Kantar, as well as working with our field team agencies.
Facilitate Seamless Operations
Using the available systems, you will monitor KPIs daily on Key metrics (such as inbound service & inventory levels) to root cause any issues and look for any opportunities.
You’ll be in daily/regular conversations with the customer, interrogating their data & recommending solutions to maximise daily on shelf availability.
You will lead the process ensuring we have a collaborative forecast with our customers, aligning both the demand (base, promotion & events) and managing long term forecasting, sharing knowledge & strategies.
You will track & monitor all aspects of promotions from ensuring products are set up, orders are on time, volume is across the network & of sufficient amounts to lead to no out of stocks on shelf & then make recommendations throughout on opportunities to maximise sales / minimise over stocks
You will identify opportunities & implement best practices to enhance efficiency, reduce costs, and improve service levels across our e2e supply chains
You’ll ensure your team is efficient in the services you provide & use industry insight to help us evolve and lead in the space of Customer Collaboration
Leadership & Coaching
You’ll play a pivotal role in supporting the wellness, capability and development of your team
You will support your team with Customer meetings when escalation has been requested or deemed essential
What\’s in it for you
Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe
What You need to be successful
Solid experience in Supply Chain Management including Line Management
Excellent communication and interpersonal skills, layered with strong stakeholder engagement skills and an ability to lead, inform and engage multi-functional teams
Strong negotiation skills & someone that has experience from within sales or customer facing collaboration roles previously.
Proven ability to build and maintain strong customer relationships, and who is self-starter attitude that unlocks results
Adaptable and resilient, with the ability to navigate complexity and ambiguity through effective problem-solving and analytical skills
Flexible & able to travel to Customers throughout the UK c40% per week
Our DEI Commitment
At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.
Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Strategy/Planning and Supply Chain
-
Industries
Food and Beverage Services
Referrals increase your chances of interviewing at Suntory Beverage & Food GB&I by 2x
Get notified about new Senior Customer Manager jobs in Uxbridge, England, United Kingdom.
Reading, England, United Kingdom 2 weeks ago
Watford, England, United Kingdom 1 month ago
Feltham, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
Senior Manager – Customer Strategy and Transformation
London, England, United Kingdom 1 week ago
London, England, United Kingdom £37,000.00-£45,000.00 23 hours ago
London, England, United Kingdom 3 days ago
Watford, England, United Kingdom 1 month ago
Regional Supervisor, Tesla Support – London/Manchester
London, England, United Kingdom 1 month ago
Surbiton, England, United Kingdom 2 weeks ago
Customer Support Supervisor (Hybrid, London)
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 11 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 12 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Watford, England, United Kingdom 1 week ago
Placemaker Manager (Customer Service and Membership Manager)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Customer Collaboration Manager employer: Suntory Beverage & Food GB&I
Contact Detail:
Suntory Beverage & Food GB&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Collaboration Manager
✨Tip Number 1
Network with professionals in the supply chain and customer collaboration sectors. Attend industry events or webinars where you can meet people from Suntory or similar companies, as personal connections can often lead to job opportunities.
✨Tip Number 2
Research Suntory's values and culture thoroughly. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and demonstrate that you share their vision.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed supply chain processes and built customer relationships in previous roles. Highlighting your experience with KPIs and problem-solving will show you're a strong fit for the role.
✨Tip Number 4
Familiarise yourself with the latest trends and technologies in supply chain management. Being able to discuss innovative solutions and best practices during your conversations will set you apart as a knowledgeable candidate.
We think you need these skills to ace Senior Customer Collaboration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management and customer collaboration. Use specific examples that demonstrate your ability to foster relationships and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Suntory's commitment to diversity and inclusion, and provide examples of how you've successfully led teams in similar roles.
Highlight Key Skills: Emphasise your communication, negotiation, and problem-solving skills in both your CV and cover letter. These are crucial for the Senior Customer Collaboration Manager role, so make sure to provide concrete examples of how you've used these skills in past positions.
Showcase Your Adaptability: Given the dynamic nature of the role, include instances where you've navigated complexity or ambiguity in your previous jobs. This will demonstrate your resilience and ability to thrive in fast-paced environments.
How to prepare for a job interview at Suntory Beverage & Food GB&I
✨Showcase Your Supply Chain Expertise
Make sure to highlight your solid experience in supply chain management during the interview. Be prepared to discuss specific examples of how you've improved processes or resolved challenges in previous roles.
✨Demonstrate Strong Communication Skills
Since this role involves extensive collaboration, emphasise your excellent communication and interpersonal skills. Share instances where you've successfully engaged with stakeholders or led multi-functional teams.
✨Prepare for Negotiation Scenarios
Given the importance of negotiation in this position, think of past experiences where you had to negotiate terms or resolve conflicts. Be ready to discuss your approach and the outcomes of those situations.
✨Emphasise Adaptability and Problem-Solving
The ability to navigate complexity is crucial. Prepare to share examples of how you've adapted to changing circumstances or solved complex problems in your previous roles, showcasing your resilience and analytical skills.