Production Support Engineer

Primary location: Leatherhead, KT22 7BA, UK

Please note this role is based 5 days on-site

Salary: up to £32,000 (dependent on experience)

Contract: 12-month FTC

About us

Every refrigerated truck and trailer moving goods across the country has relied on diesel for decades. It\’s polluting, expensive, and the technology hasn\’t changed. Two companies have dominated the market, selling the same legacy technology with minor updates.

Sunswap makes the electric refrigeration that\’s replacing it – zero emissions, lower operating costs, built from the ground up for how fleets actually operate. We\’ve gone from founding to manufacturing at scale globally in just six years. We built our own production facility in Surrey. We are trusted by major brands like Tesco, Ocado, Birds Eye, and Happy Eggs every single day. With units operating across the UK, France, Netherlands, Belgium, Chile, and Australia.

We\’ve been named Sunday Times Best Place to Work 2024 and 2025. We\’ve won awards for innovation, technology, and marketing excellence. We\’ve secured backing from BGF, Barclays, and Clean Growth Fund. We\’ve got the customers, the traction, and the momentum.

Now we\’re taking this British-engineered product global. Scaling manufacturing. Opening new markets. Building the team that will make legacy polluting technology obsolete across the world.

If you want to be part of a company that\’s setting new standards for the industry and scaling internationally, this is it.

• 30 days of annual leave plus Bank Holidays (includes a Wellbeing Day)
• Sabbatical (after 3 years of working with Sunswap)
• 5 free counselling sessions per year
• Family leave ranging from 4 weeks to 4 months
• Free Monthly Lunches & Quarterly Socials!
• Cycle to WorkScheme
• Free Sunswap merch

Job Overview

As a Production Support Engineer, reporting to the Senior Production Support Engineer, you are a proactive and enthusiastic problem-solver, passionate about hands‑on execution that directly impacts production success. You will apply your expertise in advanced assembly, intricate rework, and complex diagnostics, working flexibly to support key functions such as Engineering, Procurement, Inventory, Systems, Quality, and Manufacturing Engineering. Your direct contributions will drive efficient issue resolution, uphold high‑quality output, and foster continuous improvement, all while maintaining exacting automotive standards and effectively utilising specialised internal software and tools.

Key Responsibilities

• Impact Assessments for Production Containment to be kept to zero by the end of the day:
  • (Interim Containment Action ) ICA Control / Management
  • ICA Triage
  • New ICA Training to Build Technicians alongside respective Team Leaders in their build areas
  • Ensure ‘ICA Pending’ Inventory lines are kept to zero to avoid line stoppages, directing the PST Leader to request resource where required flexibly to reduce these.
• Complete tasks that require advanced soldering skills compliant with automotive industry standards for rework and offline ICA activities.
• Accurately interpret and execute assembly and rework tasks based on complex engineering drawings where required.
• Trained and proficient in the use of specialised R&D tooling for prototype assembly and rework
• Act as a completely flexible Team Member, able to move between all functional areas representing the Production Teams best interests to move as quickly and efficiently as possible.
• Support complex rework activities, recording activities, working with Engineers & Quality to define requirements for safety, and practical activities.
• Contribute to the reduction of ICA (Internal Containment Activities) reducing the overall volume of these, and complexity pushing back containment further up our value stream.
• In house manufacture planning, working alongside our Supply Chain team to provide intricate plans, and requirements in conjunction with Engineering to deliver new parts.

Key Requirements

• Excellent computer literacy, particularly with Excel, or similar i.e. Airtable. Able to interpret, and analyse data effectively. A data driven problem solver.
• Highly motivated problem solver, driven by passion to own a complex issue through from discovery to resolution.
• Engineering Qualification preferred, i.e. Foundation Degree, Apprenticeship, Degree Level, Other City & Guilds Qualifications. Alternatively, currently looking for a placement as part of your existing course.
• Excellent communicator, with a positive mindset who is solutions orientated.
• Experience within a UK Low Volume Manufacturing environment, particularly working within Production Support functions.

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